Join a growing consulting company that is fun, flexible and passionate about helping our clients (some of the world’s most recognizable brands) define and realize business benefits through strategy, research, best practices, process improvements, and tools.
We are seeking a versatile Customer Experience & Data Strategy Consultant who combines a passion for customer experience with strong analytical and data storytelling capabilities. The ideal candidate is a strategic thinker and a hands-on executor, equally comfortable leading client workshops, conducting qualitative interviews, analyzing voice of the customer (VoC) feedback, and developing data visualizations that bring insights to life.
Responsibilities (other duties may be assigned)

CUSTOMER EXPERIENCE STRATEGY

• Lead and support CX engagements, including journey mapping, current state assessments, and roadmap development.
• Participate in executive interviews, employee/customer focus groups, and client workshops to discover challenges and define future-state experiences.

Identify CX opportunities using VoC, customer behavior data, and industry benchmarks.

• Develop and deliver client-facing materials including CX roadmaps, governance frameworks, and communication strategies.
• Define KPIs and success measures for customer experience initiatives.

• Education and/or Experience - Bachelor’s or Master’s degree from an accredited college or university.
• 3+ years in management consulting or strategy consulting, or related field(s)
• 2+ years working in customer experience, with proven capability developing related strategies and establishing actionable plans
• Strong written and oral communication skills
• Capability with specific skills including the Microsoft Office suite, Data Analysis and related toolsets, Voice of the Customer and/or Experience Management technologies
• Experience with project planning, task management, time & expense entry, and invoicing/financials
• Advanced proficiency in Microsoft Excel, PowerPoint and data visualization tools
• Understanding of survey methodologies, sampling and data weighting
• Understanding of statistical methods, regression analysis and forecasting.
• Experience with VoC and/or Experience Management platforms (e.g., Qualtrics, Medallia) preferred
• Certificates, Licenses, Registrations - PMP, CXPP, and other related certifications are nice to have but not required
• Willingness to travel up to 50