MEET THE TEAM

Cisco Customer Experience (CX) delivers the best customer experience in the industry that accelerates success for our customers and profitable growth for Cisco and our partners. Regional CX Teams support highly technical customer engagements in all theatres across the globe and customer segments. This position will be primarily focused on the German Theatre.

YOUR IMPACT

We are seeking a Technical Leader supporting Cisco technologies in a complex enterprise organization to work with our most strategic and impactful customers in support of their transformation agendas. We are “Cisco’s Face to the Customer,” working in a fast-paced, high-impact environment as a transparent contributor delivering on our commitments.
As a Technical Leader you will support our customer’s development of complex designs, assist with the implementation of Cisco innovative technologies, and provide optimization services.
Lead customer delivery engagements and/or provide critical support for large-scale solutions and complex issues through deep technical expertise. Provide leadership capabilities and insight for the creation and sharing of intellectual capital, influence Cisco’s engineering teams in developing and improving products and features.
Collaborate multi-functionally with internal partners to showcase the value of Cisco services and solutions to customers. Drive customer technology transitions, influencing solution architectures and services. Lead creation and dissemination of technical collateral, intellectual capital, documentation and knowledge transfer.

MINIMUM QUALIFICATIONS FOR THE ROLE

• Possess valid CCNP and/or CCIE (preferred).
• Background in data networks and familiar with key Datacenter technologies and protocols (e.g. ACI, VXLAN/EVPN). Also, you have a good understanding of Automation technologies (.e.g. Ansible, Terraform) and can articulate the value of Network Automation.
• You have experience in providing technical leadership in the field of Datacenter related projects.
• Extensive experience leading cross-domain strategy and the design & implementation of complex solutions.
• Proficient in spoken and written German and good English language skills (Minimum level B2).

PREFERRED QUALIFICATIONS FOR THE ROLE

• A leader who has experience supporting, designing and implementing Cisco enterprise technologies, a deep understanding of Cisco’s solution portfolio and significant expertise with data networks.
• Able to describe Cisco Service Portfolio.
• Demonstrate your ability to lead or guide teams of Cisco, Customer, and Partner members in the analysis and troubleshooting of complex network issues.