Consulting Manager, Customer Success at NielsenIQ

Pasig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

0.0

Posted On

21 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer success, Project management, Analytical skills, Communication skills, Presentation skills, Relationship management, Data analysis, FMCG industry knowledge, Strategic planning, Microsoft Excel, Microsoft PowerPoint, Consulting, Market research, Customer account management, Business development

Industry

Software Development

Description

Company Description NIQ/GFK is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods, Tech & Durable manufacturers and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com. NIQ GFK is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Job Description For NIQ’s Customer Success team, our customers truly come first. We elevate the customer journey, drive retention, and help our clients grow—fast. If you’re passionate about creating standout experiences, this is your place. About the Role As part of our local Consulting team, you will collaborate with multiple internal teams and work directly with top FMCG clients—translating retail measurement and consumer panel data into powerful insights that drive decisions and unlock growth. You will become a trusted advisor, gaining a deep understanding of each client’s business, priorities, and challenges. With this knowledge, you’ll identify unmet needs, spot opportunities, and strengthen relationships that boost customer ROI and satisfaction. What You’ll Do Build and maintain ongoing relationships with the identified key persons within the client organization Increase NPS and ensure clients gain maximum value from NIQ data and capabilities Drive adoption of NIQ tools and solutions Acts as Voice of Costumer ensuring client needs are being met by the appropriate internal NIQ teams Build and maintain relationships with other NIQ support teams to ensure quality and timely service levels are exceeded, in order to transform customer experience Address potential client roadblocks and challenges by collaborating with internal NIQ stakeholders Lead Joint Business Plan process and be accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working. Collaborate with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan Use your industry and product expertise to deliver high‑impact insights across NIQ product solutions Collaborate with insight partners across NIQ to bring forward thought‑provoking market, and category trends Identify opportunities for growth and pass leads to our account development team Why Join Us? You’ll be part of a forward‑thinking team that’s modernizing the client experience, shaping industry insights, and helping leading brands make smarter decisions every day. Qualifications At least a Bachelor's Degree, preferably in business At least 5 years’ work experience, preferably within consumer or trade marketing, technology sales, analytics and insights or market research, customer account management A broad understanding of client sales and marketing issues. Knowledge of the Consumer-Packaged Goods (CPG) industry would be an advantage Excellent project management skills Excellent analytical skills Excellent communication skills and presentation skills An ability to work independently and in a team Resilient, determined, patient, mature Good interpersonal skills are a must Fluent in spoken and written English Excellent in Microsoft Excel and Power point Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies. About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Responsibilities

The Consulting Manager will build and maintain strong relationships with key FMCG clients to drive adoption of NIQ tools and maximize customer ROI. They will lead the Joint Business Plan process, translate complex data into actionable insights, and collaborate with internal teams to ensure high-quality service delivery.