Consulting Manager

at  NIELSENIQ

Job Description

• Develop and align strategic plans with the most important clients to guarantee the generation of value and the effective delivery of services.
• Conduct periodic reviews of the client’s objectives and priorities, defining success criteria and monitoring mechanisms.
• Demonstrate value and return on investment through quantifiable business opportunity generation, sharing and receiving customer feedback.
• Able to build and lead market and thought leadership presentations for C-Level and high-profile people from clients, about the FMCG and client’s business situation.
• Monitor and improve the quality of the service offered, adjusting the Joint Business Plan as necessary to reflect changes in client priorities.
• Continuously monitor customer health as an account SPOC, monitoring satisfaction metrics (e.g. NPS), and requests in terms of quality and coverage.
• Identify and communicate viable opportunities through interaction with the Analytic Insight and Account Development team.
• Facilitate the client onboarding process, ensuring coordination, adequate training and communication, proactively managing the daily commitment of other teams and handling problems or conflicts.