Consulting Project Management, Manager - CTJ - TS/SCI at Microsoft

Reston, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Mar, 26

Salary

0.0

Posted On

02 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Consulting, Stakeholder Management, Business Growth, Financial Management, Risk Management, Agile Methodologies, Coaching, Delivery Management, Customer Satisfaction, Team Leadership, Strategic Planning, Change Management, Intellectual Property, Communication, Problem Solving

Industry

Software Development

Description

Supports and guides team in developing and expanding existing impactful relationships with customer and partner architects, C-level technical decision makers (TDMs), and business stakeholders. Account Delivery ManagementSupports strategic relationships with key stakeholders in the customer portfolio, often as part of a steering committee, to ensure service delivery is on track and major issues are being anticipated, identified, and managed. Communicates current view of delivery to customer executives on regular cadence, as appropriate.Business GrowthRecognizes opportunities, creates a shared vision and direction, and moves people and processes in a new direction for a sector(s) or geoarea(s). Innovates and implements long-term, strategic plans, in partnership with Consulting personnel or the broader organization, if required, to shape new opportunities and sustainable growth for customer accounts for large or strategic opportunities. When appropriate, innovates and implements long-term, strategic plans, in partnership with Sales to create new opportunities and sustainable growth for customer accounts across the account portfolio. Ensures delivery team alignment and holds delivery team accountable for delivering on sales strategy.Looks for or creates opportunities to maximize timely cloud consumption through current deliveries. Coaches team and Consulting Project Managers (CPMs) to identify new opportunities with customers and to accelerate delivery or prevent delivery delays. Proactively reshapes portfolio to maximize consumption and drive transformation deliveries.Reviews new deals to quantify the expected outcomes are deliverable, risk process is managed, and that costs/resources and number of hours are correctly identified. Ensures the use, reuse, and creation of intellectual property (IP) in delivery, as applicable.Owns the financial health of the portfolio (e.g., revenue attainment, accurate forecasting and portfolio planning, cost management, and utilization, skills, and capacity planning). Identifies opportunities to accelerate and drive consumption and delivery. Owns and drives backlog risk management. Drives incremental business on top of existing portfolio through next step proposals, conducts customer discussions related to NSP and other opportunities. Engages in the pursuit cycle to ensure deals are structured appropriately. Acts as an escalation point should the contract not be of the required quality, or has created ambiguity in the delivery of professional services to the customer. Oversees the successful delivery of projects, ensuring proper project initiation is followed and documented both internally and externally using Service Delivery Methodology (SDM). Oversees the delivery team (Consulting Project Managers [CPMs]) as a primary escalation point for any delivery issues. Monitors the health and risk profile of individual projects through Project Health Reviews. Ensures that customers are surveyed for delivery satisfaction. Proactively anticipates when projects may go poorly and steps in to pivot priorities for mitigation. Influences others to secure resources for deliveries, and holds teams accountable for maintaining obligations to customer contracts and ensuring delivery services across the services lifecycle. Attends steering committee meetings, as needed, with strategic customers to remove blockers and ensure delivery success.Intellectual Property (IP)Ensures the use, reuse, and creation of intellectual property (IP) in delivery, as applicable.Monitoring and ControllingReviews risks and issues directly with Consulting Project Managers in Project Health Reviews. Acts as the primary escalation point back to establish consensus and a unified message to the customerReviews and approves customer change control processes.Acts as primary escalation point for any technical issues. Overall, is accountable for the quality of the technical delivery of the engagement.May be positioned as an Executive Steerco Member on customer engagements. Facilitates across organizational boundaries to gain consensus and direction on the delivery. Ensures that customer opportunities, questions, and/or issues are brought to the appropriate internal teams (e.g., Sales, Architects). Models and encourages others to develop and/or expand awareness of internal mechanisms in order to best address customer needs. Establishes accountabilities, when appropriate, to drive customer outcomes and ensure internal stakeholders are in place.Ensures Consulting Project Managers' adherence to internal financial rhythms of business (ROBs). Acts as primary escalation point for budgetary issues. Serves as the primary approver for the release of any Risk Reserve required on engagementsSteps in to take remedial actions with Consulting Project Managers on specific engagements if key performance indicators (KPIs) or certain metrics are not at the quality levels required, to understand and remediate any issues.People ManagementManagers deliver success through empowerment and accountability by modeling, coaching, and caring. - Degree in related field AND 6+ years experience in consulting/professional services delivery, project management, practice management, or related field OR equivalent experience. These requirements include, but are not limited to the following specialized security screenings: - The successful candidate must have an active U.S. Government Top Secret/SCI Security Clearance. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination. - Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment. - Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance Certain roles may be eligible for benefits and other compensation. - Bachelor's Degree in related field AND 12+ years of experience in consulting/professional services delivery, project management, or practice management, or leading portfolio management, complex programs, or revenue-driven (e.g., $10 million +) programs OR equivalent experience. - 2+ years consulting, professional services, or related financial management experience (e.g., cost management, revenue forecasting). - Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification.

Responsibilities

The role involves supporting and guiding teams in managing customer relationships and ensuring service delivery is on track. It also includes overseeing project delivery, managing financial health, and driving business growth through strategic planning and stakeholder engagement.