Consumable Operations Agent at Ricoh - Dubai

, , New Zealand -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Negotiation, Microsoft Office, Computer Literacy, Typing Skills, Creative Thinking, Independence, Operational Processes, Relationship Building, Complaint Handling, Education, Collaboration, Toner Recycling, Process Improvement

Industry

Information Technology & Services

Description

Join Ricoh and Make a Difference! Are you passionate about delivering exceptional customer service and building strong relationships? Do you thrive in a fast-paced environment where problem-solving and collaboration are key? If so, Ricoh has the perfect opportunity for you!About The Role As a Consumable Operations Agent, you’ll be a key member of our Contact Centre team, dedicated to delivering exceptional customer service and operational support. This role is primarily phone and email-based, requiring proactive engagement to build strong customer relationships and ensure smooth processes related to consumables and @Remote connectivity. You’ll collaborate with internal and external stakeholders to achieve positive outcomes for our customers. If you love helping people and want to work for a company that values innovation and sustainability, we’d love to hear from you!Your Key Responsibilities Respond promptly and accurately to customer queries about consumable orders, explain ordering processes, and resolve disputes. Assist customers in registering machines for automated toner orders and meter detail collection. Take ownership of customer queries from start to finish, identifying root causes and delivering solutions. Maintain strong relationships through clear communication and education on Ricoh processes. De-escalate and resolve complaints in line with Ricoh’s ethics and integrity standards. Coordinate with the National Distribution Centre, NZ Couriers, and internal teams to ensure timely delivery and connectivity. Promote toner recycling and collaborate to minimize waste and reduce costs. Skills, Attributes, and Experience You Need to Be Successful Proven experience in a call centre or customer-facing role Excellent verbal and written English communication skills Ability to handle complaints and negotiate effectively Passion for helping others and building positive relationships Proficiency in Microsoft Office and general computer literacy Quick, accurate typing skills Strong problem-solving and creative thinking abilities Ability to work independently and take ownership of tasks Understanding of operational processes and willingness to learn Why Ricoh? At Ricoh, our purpose is to empower workplaces and communities through innovation and sustainability. We value integrity, collaboration, and excellence in everything we do. Joining Ricoh means: Super modern Central Auckland office Supportive and Inclusive Team Culture Hybrid working options Ready to make a difference? Apply now and become part of a team that strives for excellence in customer service and operational efficiency. We will be reviewing applications as they come in, so please do not hesitate and apply now, if this sounds like the role for you! No agencies please.

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Responsibilities

The Consumable Operations Agent is responsible for responding to customer queries regarding consumable orders and ensuring smooth processes related to consumables and connectivity. This role involves building strong customer relationships and collaborating with various stakeholders.