Consumable Support Associate SST at makino

Elgin, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inside Sales, Inventory Lookup, Quote Processing, Order Processing, Material Pricing, Purchasing Support, Logistics, Shipping Documentation, Cycle Counts, Physical Inventories, PC Skills, Microsoft Office, SAP, Forklift Operation, Communication

Industry

Machinery Manufacturing

Description

Single Source Technologies, representing Makino as well as other high-end machine tool products, is a single-source provider of machine tools, engineering services, tooling, supplies, application support and customer service throughout North America SUMMARY The Consumables Support Associate is responsible for a broad array of activities to provide service for consumables customers from inquiry to order delivery. This includes: responding to customer inquiries, inventory lookup, quote / order processing, material pricing support purchasing support and logistics services (material movements and delivery). ESSENTIAL DUTIES & RESPONSIBILITIES * Respond to customer and sales inquiries for material availability / pricing, order status and concerns. * Process sales quotes, sales orders and returns. * Provide sales order acknowledgements and follow-up with customers routinely on orders that are backordered to keep customers and sales informed about delivery. * Promptly forward information regarding unresolved issues to supervisor for follow-up, if required. * Provide feedback to maintain accurate customer information including contacts and addresses. * Pick / prepare shipments and documentation for outgoing shipments. * Assist with purchasing functions, as required. * Unload incoming materials, ensuring accuracy and quality of materials. After visual inspection of material receipts notify supervisor of damages prior to receipt. * Stock product and perform cycle counts and physical inventories as required. * Assist with deliveries to customers via company vehicles, as required QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Requires previous experience in customer service, inside sales; warehouse experience preferred * Requires excellent verbal communication, customer relations skills and must portray a professional image * Requires ability to perform simple arithmetic * Requires good judgment and rational decision-making skills * Must possess basic PC / keyboard skills and the proficient use of software; including Microsoft Office, * SAP and knowledge of postal or commercial shipping methods and procedures are preferred * Ability to prepare routine administrative paperwork * Ability to maintain quality and safety control standards and follow safety procedures * Knowledge of light equipment operation including forklift; ability to obtain forklift license preferred EDUCATION & EXPERIENCE * High School diploma or work experience * Prior experience and skills in Sales, General Office Duties and Warehouse preferred CERTIFICATES, LICENCES or REGISTRATIONS * Forklift certification preferred * Legally able to drive a company vehicle (van, truck or car) to customer locations; ability to be insured for driving company vehicle necessary. We believe that the interests of our company and people are inseparable and we are committed to developing a diverse team of creative and independent professionals. Employees enjoy a stable work environment from a company with years of success and growth in the machine tool industry. Makino offers competitive pay, generous benefits, and ongoing training. Makino is proud to be an EEO/M/F/Disabled/Vets employer

Responsibilities

The Consumables Support Associate manages the entire service lifecycle for consumables customers, from initial inquiry through order delivery, handling tasks like responding to inquiries, processing quotes and orders, and managing backorders. Essential duties also include supporting purchasing functions, preparing outgoing shipments, unloading incoming materials, stocking product, and potentially assisting with customer deliveries.