Consumables Management Specialist at Lexmark

City of Cebu, Cebu, Philippines -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Consumables Management, Service Level Agreement, Order Processing, Report Generation, Toner Reconciliation, Billing Validation, Customer Support, Data Analysis, Continuous Improvement, Team Collaboration, Problem Solving, SAP, Siebel, MS Access, Communication, Time Management

Industry

IT Services and IT Consulting

Description

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers. From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work. Responsibilities : MPS Consumables mission/ responsibilities: Timely execution of relevant consumables management governance including needed report updates, daily huddle discussions and follow through on necessary actions. Daily analysis and management of MPS Consumables Management Service Requests that fall into exceptions and the resolution of these in accordance to worldwide standard processes and Service Level Agreement (SLA) Accurate and timely processing of orders requested through various tools or from onsite / customer-facing counterparts/ other MPS teams Daily analysis and management of orders that fall into exceptions and the resolution of these in accordance to worldwide standard processes and Service Level Agreements (SLA) Daily management of returns requested from various MPS teams in Cebu or the geographies supported Generation, analysis, and management of reports using standard tools and practices Escalation of any system or process issue(s) experienced to the correct support group(s) Participation in continuous improvement activities or initiatives Added TREC job responsibilities Reconciles Billing and Shipment Reports for MPS Agreements that requires Toner Reconciliation Report Validation of Billing information Invoiced usage charges generated from SAP/Siebel which corresponds to Agreements Bill timing Validation of Shipments All toners shipped & returned for both color and black, coverage is based on the bill/invoice timing. Accurate uploading of Shipment and Billing report in UPS Uploader Tool Upload formatted shipment report Upload formatted billing report Verify errors (cartridges not uploaded or billing errors) Generation of Toner Rec Reports (CM0180 and CM0185) Validate Accuracy (Check Billed Usage Volume, # of Assets, Validate # of cartridges against shipment report, Check for any Errors: No Toner Cartridge Contract, No Cartridge Cost Found, Mapping Error, Compare CM0180 and CM0185 (Pages Shipped, Pages Billed, Toner Rec Amount, Validate Cost Per Pages against Billing Report Update Toner Rec Country files and Post in Imagenow or Lotus Notes Uploads pertinent reports like MP0072-Shipment Report, SAP Billing Reports/Manual Billing reports, CM0180 and CM0185 Toner Rec Summary Reports, Country Overview as references of the Toner Reconciliation Uploads CM0185 in MS Access as TREC Database/Repository Able to provide Serial Number Level TREC reporting Able to provide Toner Reconciliation Trend Analysis Able to provide Bill Due invoices as stipulated in the customer contract Works with inter-dependent teams to complete Toner Reconciliation Calculation Billing Team/COM/Invoicing Team–for Manual Billing Reports, Customer Invoices specifics Customer Set-up Team – for error/issues encountered in UPS Uploader and TREC Admin, Cost per page validation, Contracted Coverage Percentage (anything related to Set-up in TREC DB) Consumables Management Team – shipment adjustments or returns System issues with Business Systems Support Provides and tracks MPS Agreements (Newly created, Expired or moved to new Agreement) Monitor Invoice approval on a daily basis and ensure Huddle Board (tracker) captures all status of TREC Calculations Ensure that Toner Reconciliation Set-up is consistent with what is in the MPS Contract Provides information, resolves customer issue and revenue affecting issues pertaining to Toner Reconciliation through various channels. Readily answers customer queries received via email/chat/WWTT How to Apply ? Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now! Global Privacy Notice Lexmark is committed to appropriately protecting and managing any personal information you share with us. Click here to view Lexmark's Privacy Notice. Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers. From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well-being, and life beyond work. Lexmark is a diverse and inclusive workplace where all employees can be their authentic selves and individual differences are valued and celebrated. We believe that our company, our communities and our customers reap the rewards of this. We are proudly an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, color, religion, gender, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression. For more information, click here. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact recruit@lexmark.com.

Responsibilities

The Consumables Management Specialist is responsible for the timely execution of consumables management governance, including report updates and service requests. They will analyze and manage orders, returns, and participate in continuous improvement initiatives.