Salary: £24,250 per annum
Location: Barry
Contract type: Permanent
Working hours: 37 hours
Interview dates: 30 September, 1 and 2 October
Start date: Monday 3 November FIXED DATE
Closing Date: 22 September 9am

ABOUT US

Citizens Advice Cardiff & Vale is an independent charity and member of the Local Citizens Advice network. We help people resolve their legal, money and other problems by providing free, independent, impartial and confidential advice on a range of issues. We are funded to provide services to people in the local area as well as across England and Wales.

You will be part of one of our three Consumer Adviser teams. Our teams are diverse, with a range of experiences, and work together in our Barry office, delivering advice via telephone, email and webchat. You will be providing clients with practical, impartial advice and information on their consumer rights and responsibilities, often related to faulty goods, services, or energy issues, using the organisation’s resources and expertise. You will help resolve consumer problems by explaining the law, negotiating with suppliers, and escalating complaints to Trading Standards. A key part of the role is to contribute to the organisation’s data gathering for wider campaigning and policy work.