Consumer Affairs Manager I at Jayco Inc

Middlebury, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case management, Dispute resolution, Negotiation, Legal research, Risk assessment, Record retention, Communication, Microsoft Office, Product liability knowledge, Lemon law knowledge, Organizational skills, Project prioritization, Interrogatory response, Deposition coordination

Industry

Motor Vehicle Manufacturing

Description

Purpose: this position exists to resolve product related disputes and authorize settlements as the last internal step before litigation or arbitration. Essential Functions: * Provide case management for all product matters representing Jayco’s interests in arbitration, mediation or dispute resolution. * Investigate consumer complaints; negotiating resolutions/settlements. Additional Functions: * Prepare chronologies of significant events, repair history and fact analysis. * Work with corporate legal counsel providing accurate education, information and strategies for our specific issues in order for counsel to provide best defense in legal matters. * Respond to and coordinate responses to interrogatories, production of documents, product and case research and supplier support. * Participating in or coordinating others’ participation in depositions. * Communicating risk assessments to management via Unit Settlement Summaries. * Monitor all property damage, injury and death claims relating to Jayco product. * Manage legal releases, title securement, title branding, vehicle resale and disclosure notices, damage disclosures and final costs. * Responds to attorney general letters, BBB complaints, magazine letters and attorney demand letters made on behalf of retail owners. * Communicates legal information to appropriate personnel within the company. * Reviews and communicates with Customer Service, dealer, and supplier personnel on potential hot or legal issues and lemon laws. * Reviews company brochures, owner’s manuals, policy and procedure manuals, etc. suggesting improvements for legal compliance. * Identifies potential legal or safety issues as identified by dealers and consumers; communicates and/or makes recommendations on improvement or resolution. * Responsible for making settlement decisions independently within their authorization limits. * Establishes pre-legal reserves. Required Experience/ Knowledge: * Minimum 3 years prior related experience and knowledge equivalent to a bachelor’s degree is required. Preferred Experience/ Knowledge: * General knowledge of federal and state product liability laws and lemon laws. * Significant general product knowledge and familiarity with RV codes and standards. * General knowledge of legal terms and warranty language. Necessary Skills & Abilities: * Excellent record retention skills are required. * Strong communication skills are required. * Strong customer service or manufacturing background preferred. * Proficient in MicroSoft Office software. * Must be able to influence others at all levels both inside and outside of the company. * Strong organizational skills with the ability to prioritize multiple projects efficiently while maintaining a positive attitude. Work Requirements: * This position may require sitting, standing, working in front of a computer monitor in an office setting approximately 95% of the day. * Requires ability to occasionally travel between field locations. * Regularly required to sit, stand, walk, and stoop, kneel, or crouch; use hands to fingers, handle or feel objects, tools, or controls; and reach with hands and arms. Must be able to frequently lift and move up to 10 pounds. * This position is a full-time position, which may require some flexibility in hours & days worked (including Saturdays, as needed). * Remote work: not available. * Supervisory duties: None. * Management reserves the right to assign or reassign duties and responsibilities to this job at any time. Jayco offers a generous benefits package including: * (2) Medical Insurance plan options, HSAs, and FSAs * Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only) * Dental Insurance * Vision insurance * Disability and Life Insurance * 401k plan with an annual discretionary match * Wellness Benefits * On-site Fitness Center access (IN only) * Health Clinic for employee use (IN only) * Employee Assistance Program (EAP) Benefits

Responsibilities

This position manages product-related disputes and authorizes settlements as the final internal step before litigation. The role involves investigating consumer complaints, coordinating with legal counsel, and monitoring injury or property damage claims.