Consumer Affairs Specialist at Jostens

Owatonna, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

23.08

Posted On

24 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Recovery, Conflict Resolution, Training Delivery, Interpersonal Communication, Written Communication, Verbal Communication, Organizational Skills, Data Analysis, Problem Solving, Decision Making, Case Management, Quality Control

Industry

Manufacturing

Description

CONSUMER AFFAIRS SPECIALIST FULL TIME | REMOTE OR HYBRID AT JOSTENS' OWATONNA MN FACILITY ABOUT YOU: Are you looking for a service focused position? If so, apply now to be a consumer affairs specialist with Jostens. You will be at the forefront of handling escalated situations, ensuring every customer feels heard, valued, and satisfied while making a real difference in their experience. In this role, you will evaluate and investigate complex consumer concerns, then confidently recommend the best path forward. In every case, you’ll champion fair, compliant outcomes by aligning with company policies and consumer protection laws, making an impact on both the customer experience and organizational integrity. YOU WILL: * Provide direct consumer support and resolution regarding issues with Jostens products and services. * Establish relationships and promote strong communications with internal and external customers. * Promote customer recovery efforts via effective communications and compensation strategies. * Record consumer affairs interactions and logs data in Consumer Affairs database. * Support the Customer Care Staff with questions regarding Consumer Affairs and maintain Help Articles and Resources. * Train other team members on Consumer Affairs and other related processes. * Monitor consumer interaction reviews for quality control and training needs. YOU HAVE: * High School diploma or equivalent. * 2+ years customer service or call center experience; as well as experience developing and delivering training. * Experience with customer recovery strategies and techniques. * Strong interpersonal, written, and verbal communication skills. * Strong organizational and prioritizing skills, being detail-oriented to assure accuracy in dealing with data and systems. * Ability to define problems, collect and analyze data, and draw valid conclusions. * Ability to initiate change through planning, problem solving, decision making, and effectively working with people. * Ability to work independently, making independent decisions and exercising good judgement. * Jostens product knowledge is preferred. * Knowledge of Oracle, Salesforce, Jboard, DOE, Dashboard, Enterprise Admin AS400, Jostens.com or OnBase is preferred. LOVE WHERE YOU WORK: * We care about your health. We offer competitive healthcare (health, dental, vision, coverage) in addition to voluntary benefits including home and car insurance, pet insurance, flexible spending account, amongst many more. * We invest in your future. Our 401K plan has immediate vesting, so you can start saving for retirement right away. * We believe in flexibility. We offer a hybrid schedule with on-site work 3 days a week. * We want you to unplug when needed. We believe in taking your time off without guilt and offer accrued paid time off and company paid holidays. *For Washington residents, you will receive 13 vacation days, 8 paid sick leave, 11 company paid holidays, and family paid leave. * We care about your development. We support tuition reimbursement after 6 months of service. * We believe in pay transparency. The hourly range is $21.64 - $23.08. APPLICATION DEADLINE: July 31, 2026 ABOUT US: Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here [https://f.io/HIAsH659]. AMERICANS WITH DISABILITIES ACT (ADA): Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com [recruiter@jostens.com] or (952) 830-3300. Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. California Privacy Policy: https://www.jostens.com/about/california-employee-privacy-policy [https://www.jostens.com/about/california-employee-privacy-policy]

Responsibilities

The specialist handles escalated consumer concerns and investigates complex issues to ensure fair and compliant resolutions. They are also responsible for training team members and monitoring interaction reviews for quality control.