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Consumer AML Specialist SG at CIMB Singapore
, , Singapore -
Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

0.0

Posted On

13 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Operations, Relationship Building, Interpersonal Skills, Communication Skills, Problem Resolution, Data Entry, Account Verification, Workflow Improvement, Complaint Handling, Service Delivery, Follow-Up, Identity Fraud Prevention, Service Requests, Transaction Review, Product Knowledge

Industry

Banking

Description
Responsibilities: Business Performance and Management Handle all outbound calls / emails with professionalism. Perform video call in a consistent and professional manner to prevent identity fraudulently. Handle internal service enquiries. Resolution of complaints within guidelines. Logging of service requests, complaints and enquiries. Ensure requests or investigations are completed appropriately and emailed out to other channels/departments within SLA. Ensure superb follow-up and fulfil promises made to our customers. Reviewing of transaction and filing of escalation memo whenever necessary. Service Delivery Verification of account opening documents. Call customers to follow up on pending documents if any and explain product mechanics when necessary. Review account opening applications within Service Level. Review, maintain and check for completeness and accuracy of input data entry for account opening application and data enrichment. Handle customer’s enquiries. To continually propose and implement workflow and productivity improvements. Follow up Activities Resolution of complaints within guidelines. Highlight of operational issues. Logging of service requests, complaints and enquiries. Requirements: Qualifications Diploma holders, and above Relevant Work Experience Customer Service / Operations related experience, preferably from banking Personal Skills (Soft Competencies) Self-motivated and strong in relationship building Positive work attitude and high degree of initiative and drive Excellent interpersonal and communication skills
Responsibilities
The Consumer AML Specialist is responsible for managing customer interactions through calls and emails, ensuring professional service delivery and resolution of complaints. They will also verify account opening documents and propose workflow improvements.