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Consumer AML Specialist SG at CIMB Singapore

Singapore, Singapore, Singapore -

Full Time

Start Date

Immediate

Expiry Date

13 Jul, 26

Salary

0.0

Posted On

14 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Anti-Money Laundering, Identity Verification, Data Entry, Complaint Resolution, Relationship Building, Communication Skills, Interpersonal Skills, Banking Operations, Transaction Review, Service Level Agreement Management

Industry

Banking

Description

Responsibilities: Business Performance and Management * Handle all outbound calls / emails with professionalism * Perform video call in a consistent and professional manner to prevent identity fraudulently * Handle internal service enquiries * Resolution of complaints within guidelines * Logging of service requests, complaints and enquiries * Ensure requests or investigations are completed appropriately and emailed out to other channels/departments within SLA * Ensure superb follow-up and fulfil promises made to our customers * Reviewing of transaction and filing of escalation memo whenever necessary Service Delivery * Verification of account opening documents * Call customers to follow up on pending documents if any and explain product mechanics when necessary * Review account opening applications within Service Level * Review, maintain and check for completeness and accuracy of input data entry for account opening application and data enrichment * Handle customer’s enquiries * To continually propose and implement workflow and productivity improvements Follow up Activities * Resolution of complaints within guidelines * Highlight of operational issues * Logging of service requests, complaints and enquiries Requirements: Qualifications * Diploma holder, and above Relevant Work Experience * Customer Service / Operations related experience, preferably from banking Personal Skills (Soft Competencies) * Self-motivated and strong in relationship building * Positive work attitude and high degree of initiative and drive * Excellent interpersonal and communication skills

Responsibilities

The specialist will handle customer service enquiries, resolve complaints, and perform identity verification through video calls to prevent fraud. They are also responsible for reviewing account opening applications and monitoring transactions to ensure compliance with internal guidelines.