JOB SUMMARY:

Desire Home Care, Inc. is seeking a reliable and compassionate Consumer Care Coordinator to join our team in Riverside, California. This is a full-time, hourly position in the homecare field. As a Consumer Care Coordinator, you will be responsible for providing exceptional customer service and support to our clients, their families, and caregivers. This individual contributor role requires strong communication skills, attention to detail, case management, and a commitment to upholding our company’s values and standards.

REQUIREMENTS:

• High school diploma or equivalent required; associate’s or bachelor’s degree in social services and/or healthcare-related field preferred
• Minimum of 2 years of experience in a case management and/or scheduler role, preferably in a homecare setting
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Proficient in typing, Microsoft Office, and electronic medical records systems
• Valid driver’s license and reliable transportation
• Business casual attire
• Negative TB test within 30 days of hire
• CPR & First Aid certificate within 30 days of hire
• Bilingual (English/Spanish)

• Know and understand the vision, values, and goals of Desire Home Care
• Serve as the primary point of contact for clients, their families, and caregivers, ensuring their ongoing satisfaction with our services
• Schedule and coordinate service schedules between clients and caregivers by working on utilization daily
• Conduct follow up communication with clients and caregivers regarding client care plans or service inquires
• Maintain accurate and up-to-date records of client & caregiver information, schedules, and services in the agency’s EMR system
• Work closely with our team of caregivers to ensure the delivery of high-quality care by monitoring their work performance and addressing areas of growth opportunities
• Respond promptly and effectively to all client & caregiver questions, concerns, and complaints
• Collaborate with agency referral sources as needed
• Convey outbound messages with a focus on professionalism, emphasizing thoughtful word choice, grammatical accuracy, and a tone that reflects emotional intelligence
• Proactively identify and address potential issues before they arise per company policies
• Assist with various administrative and clerical tasks to support the overall operation of the agency
• Demonstrate proficiency in learning agency policies and procedures to ensure compliance and effective monitoring
• Foster dialogue with supervisor(s) by sharing ideas or posing questions aimed at improving services