Consumer Contact Centre Advisor at Vodafone Qatar

Doha, , Qatar -

Full Time

Start Date

Immediate

Expiry Date

23 Aug, 26

Salary

0.0

Posted On

25 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Conflict Resolution, KPI Monitoring, Cross-functional Collaboration, Client Satisfaction Surveys, Communication Skills, Problem Solving, Account Management, Computer Literacy, Windows OS

Industry

Telecommunications

Description

Key accountabilities and decision ownership: Customer Focus: * Build and maintain very high standards of business relationships with premium clients and key personnel managing the premium customer accounts. React swiftly to customer concerns and working cross functionally to resolve them. * Handle customer enquiries, answering queries in person, over the phone, or online and provide support and comprehensive product / service information to customers. * Achieve consumer/client relationship targets and KPI’s, as set. Monitor customer contacts against service level agreements and flagging potential issues. * Conduct periodic reviews to ensure clients are satisfied with their products and services. Alerting the sales team to opportunities for further sales within key clients and Letting customers know about other products the company offers. * Carry out client satisfaction surveys and reviews. Liaise with internal departments to ensure client needs are fulfilled effectively. And escalate and resolve areas of concern as raised by clients and keeping them updated, as required. Teamwork: * Work as part of a team to ensure always offering an awesome customer experience. Effective interaction within team and respect team and works well within the team. * Ensure team collaboration with cross functional teams to understand customer issues and fix them proactively. * Build effective business relationship with an open communication ability, and in a clear and concise manner. Resilience * Ensure quick reaction time in case of any customer related issues and work effectively with cross functional teams to resolve them. Maintain effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions. * Ensure to resolve consumer’s service-related concerns and make systematic and rational judgments based on information and relevant assumptions. * Perform any additional project, task or activities assigned/delegated by the Line Manager.

Responsibilities

Responsible for building and maintaining high-standard relationships with premium clients to ensure service quality and customer retention. The role involves handling enquiries across multiple channels and collaborating with internal teams to resolve service-related concerns.