Date live:09/09/2025
Business Area:Investments
Area of Expertise:Controls
Contract:Permanent
Reference Code:JR-0000070120
Join us as a Consumer Duty and Suitability Manager, where you’ll take a leading role in shaping and embedding the Consumer Duty and suitability framework across our UK Wealth and Private Banking businesses. This is a high-impact role that sits at the heart of our efforts to deliver consistently good outcomes for clients, ensuring our services meet regulatory expectations and reflect best-in-class standards. You’ll be responsible for the strategic development, implementation, and ongoing management of suitability policies, working closely with stakeholders across the business to harmonise processes, drive continuous improvement, and support the delivery of our global strategy programme. This role offers a unique opportunity to influence how we serve our clients, ensuring our approach is fair, transparent, and aligned with their needs.

SOME OTHER HIGHLY VALUED SKILLS MAY INCLUDE:

• Strategic thinking and the ability to align local priorities with global strategy programmes.
• Familiarity with Consumer Duty regulations and their practical application
• Ability to influence automation and system design to improve front-office efficiency
• Confidence in managing forums, tracking actions, and producing senior-level reporting
  You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
  This role is based in London.

ACCOUNTABILITIES

• Identification and analysis of emerging and evolving risks across functions to understand their potential impact, and likelihood.
• Communication of the purpose, structure, and importance of the control framework to all relevant stakeholders, including senior management and audit.
• Support to the development and implementation of the bank’s internal controls framework and principles tailored to the banks specific needs and risk profile including design, monitoring, and reporting initiatives .
• Monitoring and maintenance of the control’s frameworks, to ensure compliance and adjust and update as internal and external requirements change.
• Embedment of the control framework across the bank through cross collaboration, training sessions and awareness campaigns which fosters a culture of knowledge sharing and improvement in risk management and the importance of internal control effectiveness.

To design, develop and consult on the bank’s internal controls framework and supporting policies and standards across the organisation, ensuring it is robust, effective, and aligned to the bank’s overall strategy and risk appetite.