JOB DESCRIPTION

• Exciting opportunity to work for a NFP aged care provider
• Support our carer teams via supporting the admission and intake process
• Maximum Term Part-Time 12 months contract
• 25 hours per week, Monday to Friday 9:30AM to 2:30 PM (negotiable)
• Must be able to speak fluent English, Cantonese and Mandarin (3 languages)

QUALIFICATIONS AND SKILLS

Proven experience in a receptionist or customer service role is desirable but not essential. Fresh graduates are encouraged to apply.

ON-THE-JOB TRAINING WILL BE PROVIDED TO SUCCESSFUL CANDIDATES. WE VALUE PATIENCE AND KINDNESS, ESPECIALLY WHEN DEALING WITH SENIORS.

Please submit your resume with a cover letter outlining your relevant skills and experience. We are looking for candidates passionate about making a difference in the lives of others. Fresh graduates and parents looking to re-enter the workforce are encouraged to apply.
For a confidential discussion about this role please phone (02) 8741 0213
Only shortlisted candidates will be contacted.
We are committed to equal employment opportunity, ethical practices and principles of cultural diversity. Successful candidates will be required to undergo a National Police Background Check.
Job Types: Part-time, Fixed term
Contract length: 12 months
Pay: From $30.51 per hour
Expected hours: 25 per week

Benefits:

• Referral program
• Salary packaging

Experience:

• Administration/Contact Centre: 2 years (Preferred)

Language:

• English (Required)
• Both Cantonese and Mandarin (Required)

Work Authorisation:

• Australia (Required)

Work Location: In perso

As the Consumer Engagement Officer at the Australian Nursing Home Foundation (ANHF), you will collaborate closely with our Communications and Marketing Unit, support our nursing home admissions process and home care enquiry and intake process.

Key Responsibilities include, but are not limited to:

• Address inquiries about nursing home and home care services enquiries and admissions promptly and professionally
• Guide clients in navigating the application process for our nursing homes, ensuring they understand and complete all necessary paperwork. Collaborate with facility managers to match application forms with available bed vacancies for smooth and efficient admission procedures.
• Assist clients in understanding our home care services and the application process for funded aged care services.
• Keep accurate and confidential records of all inquiries and applications in our database.
• Enter with a high level of accuracy and attention to detail.
• Professionally handle hotline calls, addressing inquiries and providing assistance as needed.
• Support our Communications and Marketing Unit with various administrative tasks as required.