Consumer Exp Spec I PRN at AdventHealth Greater Orlando

Greenwood Village, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Collaboration, Insurance Eligibility, Scheduling, Concierge Service, Research, Data Analysis, Service Workflows, Contact Center Technologies, Dignity, Respect, Sports Medicine, Rehabilitation, Spanish Interpretation

Industry

Hospitals and Health Care

Description

All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule: PRN Shift: Day Location: 6061 S WILLOW DR, Greenwood Village, 80111 The role you’ll contribute: The frontline Specialist is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC). This role is pivotal in providing exceptional customer service, striving to anticipate and meet the needs of consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The Specialist reports to the department Supervisor or Manager and is required to maintain a working knowledge of service offerings, service workflows, and contact center technologies necessary to perform all job functions. Additionally, this position may involve providing concierge-level service to patients, helping them navigate the healthcare system effectively. The role is inherently cross-functional, requiring collaboration with technology, design, operations, analytics, and executive teams to develop and bring solutions to market, including summarizing research and reporting on data-driven insights. The Specialist is expected to be well-versed in various skills and maintain knowledge of care across multiple regions, particularly in specialized areas such as Sports Med & Rehab, contributing to the overall consumer experience by researching, developing, and influencing product solutions and key consumer efforts based on team strategy and vision. Certified Interpreter (Spanish) – Preferred The value you’ll bring to the team: Resolves consumer inquiries accurately and promptly. Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations. Assesses supported department schedules to maximize utilization of resources and avoid scheduling conflicts. Initiates insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement. The expertise and experiences you’ll need to succeed: Required qualifications: High School Diploma or equivalent 1+ Work Experience Required Preferred qualifications: Certified Medical Interpreter (CMI)

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Responsibilities

The frontline Specialist is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center. This role is pivotal in providing exceptional customer service and helping patients navigate the healthcare system effectively.