Consumer Lending Advisor at NIH Federal Credit Union

Rockville, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

33.67

Posted On

31 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Exceptional Service, Consultative Approach, Lending Solutions, Loan Inquiries Management, Proactive Solicitation, Production Goals Achievement, Relationship Development, Telephone Etiquette, Objection Handling, Loan Application Assistance, System Tracking, Regulatory Compliance, Process Improvement, Outbound Calling, Loan Origination Systems

Industry

Banking

Description

Description This position will have a flexible hybrid work schedule. In office presence at our HQ in Rockville is required 3-4 times a week. We are looking for more than just an employee, we are looking for a true team member dedicated to enhancing the member experience! Come join the credit union movement and Discover Banking With Heart at NIHFCU! At NIHFCU, one of our core values is investing in our employees, which is why we offer perks like these: • Benefit Package for all Full time employees includes health, dental, vision, Life • insurance benefits • 401(K) and profit sharing • Tuition Reimbursement • Career Advancement and development • Credit Union Membership with discounted services and products Learn how our NIHFCU team thrives—not only in making a difference for the members they serve, but for themselves! Want to know more about NIHFCU’s “Banking with Heart” career opportunities? #NIHFCUCareers #BestCreditUnions: Discover the Benefits of Working at NIHFCU | Discover Banking with Heart GENERAL SUMMARY Accountable for providing exceptional service and personalized consultative approach to current and potential members, identifying individual needs, and presenting lending solutions and products that meet their goals and deepen relationships. Manage member loan inquiries and referrals generated from various business channels, marketing leads, third parties, and own personal referral network. Proactively solicit new lending business and educate members about NIHFCU loans and ancillary products that will enhance their financial situation and meet or exceed established production goals. MAJOR DUTIES AND RESPONSIBILITIES Actively manage inquiries, referrals and assigned leads, and connect with members within 24 hours. Consult with individuals to identify financial objectives, provide personalized and consultative approach, and advise of the best lending and product solutions. Identify cross-sell opportunities to enhance the members’ relationship with the Credit Union, meet or exceed the established productivity and service standards. Develop and maintain successful relationships with existing and prospective members. Provide exceptional member service, convey confidence and presence, create urgency, overcome objections and identify the best solutions with superior telephone etiquette. Remain positive and focused in a fast-paced, time sensitive environment, and in challenging situations. Discuss loan scenarios, product specifics, pricing, ancillary products and lending requirements, and assist members with loan applications. Keep accurate tracking and log member interactions/contacts within the lending system to ensure accuracy and understanding for others reviewing the application, and for tracking purposes. Maintain thorough knowledge of NIHFCU’s lending programs, guidelines, procedures and regulatory requirements. Demonstrate a commitment to professional ethics, comply with all compliance policies, regulations and requirements. Proactively provide feedback and make recommendations for process improvements. Requirements EDUCATION & EXPERIENCE Minimum of a High School Diploma or Equivalent, Bachelors Degree Preferred. Two (2) or more years of experience in sales and outbound calling in lending or financial institution. Solid understanding of loan products and lending guidelines, and familiarity with financial terms, practices and regulations. Excellent communication (oral and written), telephone and interpersonal skills. Highly detailed and organized with the ability to multi-task and work in a fast paced environment. Friendly, outgoing and highly motivated individual, with an accomplished ability to consistently exhibit an understanding, knowledgeable and communicative nature and who desire the opportunity to assist our members in achieving success in their financial lives and can help NIHFCU continue to make a difference. Experience with Loan Origination Systems, Outlook, Internet and Microsoft Office Excellent verbal, written and interpersonal skills; Ability to work as a team player in a collaborative environment REQUIRED COMPLIANCE COURSES Ensure that work results and processes comply with relevant laws and with established NIHFCU policies, procedures, and practices, including, but not limited to, the Bank Secrecy Act (BSA).Attend all required training or complete and pass all online required training courses as applicable. Salary Ranges: $26.93/hr.-$33.67/hr ; Nonexempt position. *Please note that the pay range listed represents the earning potential for this position and is only a general guideline that may be modified in the future. NIHFCU considers factors such as (but is not limited to) the scope and responsibilities of the position, the candidate’s applicable work and educational experience, the candidate’s certifications if required, and critical skills, as well as market and business considerations, including budgetary constraints and internal equity, when extending an offer. NIHFCU is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.

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Responsibilities

The role is accountable for providing exceptional service and a personalized consultative approach to members, identifying their needs, and presenting suitable lending solutions and products. This includes managing member loan inquiries from various channels and proactively soliciting new lending business to meet production goals.