Consumer Lending Operations Servicing Officer I, II, III at Global Credit Union

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Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

0.0

Posted On

28 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Compliance, Loan Documentation, File Maintenance, Customer Service, Communication, Problem-Solving, Organizational Skills, Word, Excel

Industry

Financial Services

Description

Overview Reports to: Consumer Lending Operations Servicing Supervisor Functions Supervised: None Primary Functions: Process branch and department requests, support all consumer lending departments on non-production items. Duties and Responsibilities: Comply with all applicable laws, rules, regulations, policies, and procedures applicable and related credit union activities. Understand and maintain a knowledge of all Consumer lending programs. Daily, review and analyze assigned reports to identify loan errors. Take corrective action as needed. Effectively communicate, orally and in writing, with members, dealers and others within the credit union regarding loan documentation or the deficiency thereof. Respond to all phone, mail, email and system generated inquiries regarding post loan closing and financial transactions. Perform maintenance functions, including but not limited to, file maintenance updates in various systems. Notify dealers of short payoffs and dealer reserves owed; actively follow up, via letters and calls, to collect the outstanding reserves. Perform additional research and contact makers as needed regarding aftermarket product contact refunds, IVR Payments, Short Payoffs, and other negotiable items. Complete CRM requests by following up with members, performing file maintenance and preparing letters upon request. Provide prompt, professional, helpful, knowledgeable and courteous member service. Perform other duties as assigned. Qualifications Education: High school graduate or equivalent. Creditable Experience in Lieu of Education: Not Applicable Experience/Skills: Two years Consumer Lending, Title or Office Administration experience which includes direct customer contact. Must be self-motivated, resourceful, and possess excellent organizational, verbal and written communication skills. Attention to detail and problem-solving abilities required. Must have strong personality traits to handle complex and adverse situations. Proficient in use of computer, Word and Excel. Tenure: Assignment to Consumer Lending Operations Servicing Officer I (Category 12), Consumer Lending Operations Servicing Officer II (Category 11), and Consumer Lending Operations Servicing Officer III (Category 10) position requires meeting proven acceptable performance standards as established by management. Directly related work experience and/or accelerated training completion may be substituted for tenure. Compensation Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range. Salary Pay Range: 10 $63,233 - $99,908 annually Salary Pay Range: 11 $57,484 - $90,230 annually Salary Pay Range: 12 $53,226 - $81,405 annually Benefits Short-term and long-term incentives Comprehensive medical, dental and vision insurance plan that has HSA and FSA options 401(k) plan with a 5% match Employee Assistance Program (EAP) Life and disability coverage Voluntary cash benefits for accident, hospitalization and critical illness Tuition Reimbursement Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays Click here to view Global’s comprehensive Benefits Programs Equal Opportunity Employer

Responsibilities

This role involves processing department requests and supporting consumer lending departments with non-production tasks, including analyzing reports to identify and correct loan errors. Responsibilities also include responding to various inquiries regarding post-loan closing activities and performing necessary file maintenance updates.