Consumer Loan Advisor at FORUM Credit Union

Fishers, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Consumer Lending, Member Service, Inbound Calls, Outbound Calls, Lead Generation, Lending Targets Achievement, Payment Protection Promotion, GAP Coverage Promotion, Loan Closing Process Support, Training Assistance, Issue Resolution, Ownership, Accuracy, Relationship Building, Tenacity

Industry

Financial Services

Description

Overview Join Our Team as a Consumer Loan Advisor!Are you passionate about creating extraordinary experiences and helping people with their financial needs? If so, we have the perfect opportunity for you! As a Consumer Loan Advisor at FORUM Credit Union, you'll play a key role in connecting members with the right consumer loan products while identifying additional opportunities to support their financial goals. Responsibilities What You'll Do: Be the Voice of Support: Answer inbound calls and respond to online requests related to consumer lending, ensuring every interaction is helpful and informative. Drive Engagement: Proactively make outbound calls based on potential leads, such as loan payoffs, recent inquiries, and prescreen opportunities, to engage both current and prospective members. Achieve Lending Goals: Focus on meeting assigned lending targets, while effectively promoting auxiliary products like payment protection and GAP coverage. Champion the Loan Process: Support the Centralized Loan Closing Process, ensuring accuracy and efficiency in all loan requests to build strong lending relationships. Be a Resource: Act as a primary lending resource to assist with training and respond to employee inquiries, fostering a knowledgeable and supportive team environment. Deliver Extraordinary Service: Provide exceptional service by being responsive to member needs and keeping your supervisor informed of any issues or concerns promptly. You may enjoy this job if: You accept responsibility with a high level of ownership and commitment to achieve results You focus on the thoroughness and accuracy of work You understand and anticipate the internal and external customer business needs and acts accordingly, providing high priority to customer/member satisfaction and service You have the ability to build relationships with internal and external partners, business owners, members and colleagues You consistently produce accurate, thorough and complete work within defined timelines You drive for success, showing persistence and tenacity to achieve tangible results. Qualifications What we are looking for: High school education or GED. One to three years of similar or related experience. Employee Perks: Competitive Pay - hourly rate plus uncapped commission Student Loan Reimbursement Tuition Assistance Wellness Programs Community Involvement and Paid Volunteer Time Professional Development/Award Winning Training Program 401K with Match Comprehensive Benefits Package Generous Paid Time Off Please note: A criminal background screen will be conducted upon hire. FORUM Credit Union values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities

The Consumer Loan Advisor will manage inbound calls and online requests regarding consumer lending while proactively making outbound calls based on leads to engage members. They must focus on meeting lending targets and effectively promoting auxiliary products like payment protection and GAP coverage.