Job Title: Consumer Loan Processing and Quality Assurance Manager
Department: Consumer Lending
Reports To: Vice President of Consumer Lending
FLSA Status: Exempt
Grade: 12

SUMMARY

The Consumer Loan Processing and Quality Assurance Manager will oversee and lead the consumer loan processing and quality assurance department. This role will be responsible for efficient, accurate, and compliant processing, funding, and post-decision execution of all consumer loans. This role also oversees the Quality Assurance (QA/QC) function and supports risk control initiatives to ensure operational excellence, file integrity, and a seamless member experience across the lending pipeline.
Essential Duties and Responsibilities include the following. Other duties may be assigned. This job description in no way implies that the duties listed here are the only ones that the employee can be required to perform. The employee is expected to perform other tasks, duties and training as dictated by their manager.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

Experience- 5 to 10 years related experience.
Education- 2-year degree or completion of specialized course of study OR 5 years related experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge Symitar’s; Microsoft Excel Spreadsheet software and Microsoft Word Processing software.

LOAN PROCESSING DUTIES

• Support indirect lending in a high-service environment, fostering long-term relationships with local dealerships while driving loan growth
• Support direct lending in a dynamic sales environment, fostering long-term financial relationships with members while driving loan growth.
• Oversee all aspects of consumer loan processing and disbursement, including document validation, system setup, disbursal scheduling, and funding accuracy.
• Maintain the Credit Card Servicing and reporting system.
• Partner with Underwriting and Loan Officers to clear stipulations and prevent processing bottlenecks.
• Assists with developing strong relationships with internal and external members to ensure continued financial partnerships.

QUALITY ASSURANCE (QA/QC) DUTIES

• Supervise pre-funding and post-funding loan reviews for accuracy, compliance, and policy adherence.
• Identify opportunities for improving loan servicing processes, implement best practices, and recommend enhancements.
• Track and report QA findings, error rates, and training opportunities to department leaders.
• Troubleshoot and escalate complex issues to senior management if necessary.

BENEFITS DUTIES

• Continuously enhance knowledge of regulations, procedures, and compliance related to member services and loans including BSA, Red Flags, UDAAP, Lending Policies, Lending and Matrices.
• Troubleshoot and/or escalate complex issues to manager or appropriate business owners, while exercising independent judgement and decision-making.
• Collect, sort, analyze, and report department specific data to identify performance trends and potential process improvements.
• Work in conjunction with management to minimize findings from various internal and external auditors and examiners.

SUPERVISORY RESPONSIBILITIES

Directly supervises the Consumer Lending Support Department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable lows. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; processing timecards; creating and managing schedules.