Consumer Loan Processor I at 4Front Credit Union

Traverse City, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

24.76

Posted On

18 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Verbal Skills, Public Relations Skills, Typing Abilities, Basic Math Skills, Computer Applications, Organization

Industry

Financial Services

Description

Description This position is not eligible for immigration sponsorship POSITION TITLE: Consumer Loan Processor I DEPARTMENT: LENDING CLASSIFICATION: Non-Exempt APPROVED BY: CEO WAGE GRADE: 7 WAGE RANGE: $19.80 - $24.76 FULLY REMOTE: NO REPORTING RELATIONSHIPS POSITION REPORTS TO: Lending Operations Manager POSITIONS SUPERVISED: None POSITION PURPOSE Responsible for performing essential consumer loan processing functions for both direct and indirect loans. This includes post-decision processing, collecting and verifying documents, preparing loan packages, completing funding steps, and communicating with members and dealer partners. This position emphasizes accuracy, consistent communication, attention to detail, and timely completion of loan files while delivering excellent service and cross-selling appropriate Credit Union products. Projects the Credit Union’s professional image. ESSENTIAL FUNCTIONS AND BASIC DUTIES Assumes responsibility for processing and funding direct and indirect consumer loans. Ensures accuracy of information and data entry for each indirect contract Funds indirect contracts within the specified time frame. Funds indirect contracts within the specified time frame. Maintains current lists for dealer contracts, account funding information and collateral insurance carriers. Opens membership accounts for new indirect relationships Reviews approved consumer loan applications to ensure all required items have been obtained and the loan is structured within the terms of the Credit Unions Lending Policies. Performs various clerical tasks, including but not limited to member correspondence regarding lending decision(s), and collection of documents required for account opening and loan processing. Prepare consumer loan document packages ensuring all required documents are accounted for, prepared accurately, and signed by all appropriate parties. Disburse direct loans with accuracy and within the specified time frame. Provides general credit union policy and program information to members. Assumes responsibility for establishing and maintaining effective business relations with clients, vendors, and trade professionals. Assists with questions and problems courteously and promptly. Maintains the Credit Union's professional reputation. Actively and professionally cross sells Credit Union products and services. Assist in training dealership finance personnel to ensure everyone is knowledgeable about the program requirements and procedures. Assumes responsibility for establishing and maintaining effective working relations with Credit Union personnel and management. Assists and supports department personnel. Coordinates activities with related departments and obtains or conveys information as needed. Keeps management informed of area activities and of any significant problems. Attends and participates in meetings as required. Assumes responsibility for related duties as required or assigned. Ensures work area is clean, secure, and well maintained. Completes special projects as assigned. Comply with the U.S. Patriot Act and the Credit Union’s Bank Secrecy and OFAC Policies and Procedures. Comply with the Gramm-Leach Bliley Act and the Credit Union’s Information Security program, maintaining the privacy and security of information, systems, and locations. PERFORMANCE MEASUREMENTS Reports, records, and all related documents are accurate, current, and submitted on time. Files are accurate and up-to-date. Good business relations exist with customers. Problems and questions are courteously and promptly resolved or referred. Good working relationships and coordination exist with area personnel and with management. Assistance and support are provided as needed. Management is properly informed. Loan processing functions are completed in accordance with established policies and procedures. The credit union’s professional reputation is maintained and conveyed. Good working relationships, DEI and collaborative initiatives exist with credit union personnel. Accuracy / Error Rate: - Maintains an acceptable but developing error rate. - Typically < 4–5 percent documentation or funding errors that require correction. - Demonstrates improvement over time through coaching and quality checks Speed: - Meets established processing timelines for routing files - Completes loan packages and funding steps within department standards Volume: - Processes a moderate volume of loans daily, consistent with training and experience level - Handles routine direct and indirect files with minimal assistance; escalates complex files as needed Provides Courteous, timely service to members, dealers and internal staff. Documentation is generally complete and compliant but may require periodic review. Demonstrates willingness to develop into higher-volume and higher-accuracy expectations. Requirements QUALIFICATIONS EDUCATION/CERTIFICATION: High school graduate or equivalent. REQUIRED KNOWLEDGE: Financial Institution or lending experience preferred; no prior processing experience required EXPERIENCE REQUIRED: One to two years of related office experience. SKILLS/ABILITIES: Strong attention to detail. Good verbal and public relations skills. Ability to work in a fast-paced environment. Strong typing abilities. Good basic math skills. Able to use related computer applications. Well organized. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together. TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly. AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information. REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers. AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery. PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.) WORKING CONDITIONS NONE: No hazardous or significantly unpleasant conditions (such as in a typical office). MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables. MATHEMATICS ABILITY: Ability to perform basic math skills, use decimals to compute ratios and percents, and to draw and interpret graphs. LANGUAGE ABILITY: Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary. INTENT AND FUNCTION OF JOB DESCRIPTIONS Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Responsibilities

The Consumer Loan Processor I is responsible for processing and funding consumer loans, ensuring accuracy and timely completion of loan files. This includes collecting and verifying documents, preparing loan packages, and maintaining effective communication with members and dealer partners.