Consumer Loan Servicing Associate at Freedom Credit Union

Springfield, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

28.6

Posted On

31 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Loan Servicing, Paperwork Processing, File Maintenance, Repossession Fees, Refund Processing, Inquiry Resolution, Cross-selling, Tax Disbursements, Escrow Analysis, Collateral Releases, Loan Payments, Compliance, Bank Secrecy Act, Patriot Act, OFAC

Industry

Financial Services

Description

Description Primary Summary: Receive phone calls and assist members with a wide variety of concerns in order to streamline calls going to loan officers and other departments. Provides the highest level of quality customer service. Services loans post-closing for mortgage and consumer loans. Essential Functions/Position Responsibilities: Process paperwork for loan process for member funding and file maintenance and loan packets. Process repossession fees, MBP/GAP refunds, month-end reports. Receive phone calls and assist members with miscellaneous loan service issues. Trouble shoots and resolves member inquiries. Use every member contact as an opportunity to cross-tell members about additional services or programs that might benefit them. Calculates tax disbursements, rate adjustments and escrow analysis as needed. Provide assistance for CPI reports and ordering of supplies for Loan Department. Monitor daily loan reports and monthly summary reports and process collateral releases for paid off loans. Responsible for consumer loan servicing, monitor daily loan reports, daily loan payments, and monthly monitoring reports, assist in the implementation of loan document storage and administration of the online payment details. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Requirements Position Requirements: Experience Two to five years of financial operation experience with at least two years of experience in consumer loan servicing. Computer experience necessary with knowledge of credit union systems (Insight, etc.), Word and Excel. Education/Certifications/Licenses High School Diploma or equivalent required, or the equivalent combination of education and experience. Interpersonal Skills Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

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Responsibilities

The associate will receive phone calls to assist members with various loan concerns, streamlining calls to other departments while providing high-quality customer service for post-closing mortgage and consumer loans. Essential functions include processing loan paperwork, handling refunds, troubleshooting inquiries, calculating financial adjustments, and monitoring daily loan reports.