Consumer Loan Servicing Rep II at Financial Partners Credit Union

Downey, California, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Loan Servicing, Member Service, Auto Loans, Credit Cards, Signature Loans, Home Equity Loans, HELOCs, Compliance, Loan Administration, Payment Processing, Lien Releases, Insurance Monitoring, Loan Maintenance, Account Adjustments, GAP Insurance, Microsoft Word

Industry

Banking

Description

Financial Partners Credit Union, recognized as a Top Workplace by USA Today, the Orange County Register, and the Los Angeles Times, and named one of the Best Credit Unions to Work For by American Banker and one of the Best Credit Unions in California by Forbes, is seeking a detail-oriented professional to join our team as a Consumer Loan Servicing Specialist. In this role, you will support the servicing of consumer lending products including auto loans, credit cards, signature loans, and home equity loans/HELOCs. This position plays an important role in ensuring accurate loan administration from funding through payoff while delivering strong member service. You will work closely with members and internal departments to research and resolve post-funding loan requests while ensuring compliance with applicable regulations, internal policies, and credit union service standards. -------------------------------------------------------------------------------- ESSENTIAL RESPONSIBILITIES • Deliver relationship-focused member service aligned with credit union service standards and cooperative values. • Serve as the primary point of contact for member inquiries related to consumer loan products. • Service consumer loans from booking through payoff, including auto loans, credit cards, signature loans, and home equity products. • Research and resolve loan account discrepancies, payment errors, billing disputes, transaction corrections, and member correspondence. • Prepare and process consumer loan payoffs, including auto lien releases and home equity payoff documentation. • Provide written payoff quotes and documentation to members, dealerships, and authorized third parties. • Monitor and manage collateral protection insurance for auto loans, including tracking coverage, processing forced-placed insurance, cancellations, and refunds. • Process loan maintenance requests including deferments, extensions, due date changes, payment skips, modifications, and account adjustments. • Service revolving credit products such as credit cards and HELOCs, including billing cycle inquiries, credit line adjustments, and payment processing research. • Process payment corrections, fee reversals, NSF monitoring, and required member follow-ups. • Support loan refinances, loan transfers, and account conversions as needed. • Process GAP, Credit Life, and Disability insurance claims associated with consumer loan products. • Maintain and clear loan documentation exceptions and track pending items to ensure timely resolution. • Perform daily balancing, reconciliation, and reporting functions related to consumer loan servicing. • Ensure all servicing activities comply with federal and state regulations including Truth in Lending, Regulation Z, FCRA, and other applicable consumer lending requirements, as well as credit union policies and procedures. • Identify operational or servicing process improvements that enhance member experience and operational efficiency. • Collaborate effectively with Lending, Collections, Branch Operations, Accounting, and other internal teams. • Provide backup support across consumer loan servicing functions as needed. • Perform additional duties as assigned to support the credit union’s strategic objectives. -------------------------------------------------------------------------------- EDUCATION AND EXPERIENCE • Associate degree (A.A.) from a two-year college or technical school, or two years of related consumer loan servicing experience within a financial institution or credit union. • Experience servicing auto loans, credit cards, unsecured loans, and/or home equity products preferred. • Strong understanding of consumer lending regulations and credit union compliance standards. • Working knowledge of Microsoft Word and Excel. • Experience with core processing systems such as Jack Henry Epysis/Symitar preferred. • Strong attention to detail with high accuracy in processing financial transactions. • Excellent interpersonal and communication skills with a strong member-service orientation. • Ability to manage multiple priorities in a fast-paced, team-oriented credit union environment. • Self-motivated, adaptable, and committed to supporting the credit union mission and values. -------------------------------------------------------------------------------- WHY THIS ROLE MATTERS The Consumer Loan Servicing Specialist plays an important role in ensuring members receive accurate, responsive support throughout the life of their loan. By maintaining loan records, resolving servicing issues, and ensuring compliance with lending regulations, this position helps protect the credit union while delivering the high level of service members expect from Financial Partners Credit Union. The pay range for this position is listed above. Our pay ranges are designed to allow for candidates with various levels of experience and skill to be considered, and to allow room for growth to be achieved in a role over time. Generally, new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their individual combination of experience, knowledge, skills, and education as well as internal equity. Financial Partners Credit Union is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Responsibilities

This role involves supporting the servicing of consumer lending products, including auto loans, credit cards, and home equity loans, from funding through payoff. Key duties include serving as the primary contact for member inquiries, resolving account discrepancies, and processing various loan maintenance requests while ensuring regulatory compliance.