Consumer Loan Servicing Representative at HIWAY CREDIT UNION

Saint Paul, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

24.5

Posted On

29 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Computer Skills, Financial Products Knowledge, Payment Processing, Insurance Knowledge, Loan Servicing, Multi-tasking, Verbal Communication, Written Communication, Fast-paced Environment, Microsoft Products, DNA Core Financial Platforms

Industry

Banking

Description

Description Role: Consumer Loan Servicing Representative performs a variety of support duties including assisting members and employees with questions regarding lending products and services by phone, messages, chats, and email. Weekly schedule includes Saturday rotation. Job Type: Full-time, on-site at our office in St Paul, MN Major Duties and Responsibilities Answers incoming phone calls and chats about servicing current consumer loans Assists members by taking payments over the phone through SWBC Assists members with payment options, set up and changes Completes requests for payment reversals/recasts Initiates Payment Deferral Program requests Collects and reviews proof of insurance for auto loans Assists members with CPI placement and waivers Provides pay-offs for members and third parties Completes Letters of Guarantee requests for insurance companies Gathers loan information and files Gap and CUNA claims Assists members with questions on loan products, promotions, and offers Completes Q2 digital banking messages Performs other duties as assigned to support effective department operations Other Duties Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control Exhibit Blaze’s Core Value’s: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back Regular and predictable attendance Perform other duties as requested Requirements Experience/Education/Certifications/Licenses Minimum high School degree or equivalent Minimum 1-year financial institution experience Customer Service experience preferred Demonstrated Knowledge Strong verbal and written communication skills Computer skills including Microsoft products Knowledge of DNA core financial platforms desire Ability to work in a fast-paced environment and manage multiple tasks Communication Skills Ability to proactively respond to members/employees to problem-solve based on guidelines; written communications are based on templates but can be modified. Physical Requirements Ability to sit and stand; answer calls; operate computer; interact with internal employees and members on the phone; travel to designated offices; lift up to 20 lbs. Diversity creates a healthier atmosphere, and we encourage diverse applicant depth and breadth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations. The salary range for this position is: $22.53 - $24.50. This range reflects the base salary for this position. We have other benefits associated with this position which include: low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.

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Responsibilities

The Consumer Loan Servicing Representative assists members and employees with inquiries regarding lending products and services through various communication channels. They handle payment processing, loan servicing tasks, and ensure compliance with applicable laws and regulations.