Consumer & Small Business Banking (CSSB)
Consumer and Small Business Banking (CSBB) provides financial services to consumer banking, consumer lending, and small business customers through over 4,300 retail bank branches and more than 11,000 ATMs in 36 states and the District of Columbia, as well as through 20 customer service centers. CSBB is focused on continuously improving our customer satisfaction, by simplifying our products, pricing and processes and targeted innovation at scale.
The Role
This Executive will have end-to-end accountability for the mass market deposit portfolio which responsible for the segment based product value proposition for Consumer to include, Low Mass, Mass and Overdraft services.
Key Responsibilities Include:
- Lead a team of product managers while continually developing and guiding a culture of talent development to meet business objectives and organizational goals
- Build and execute, in close collaboration with Marketing, Digital, and Branch leadership, strategies that enable long-term sustained customer growth
- Deliver segment-based product development and innovation that increases profitability, drives deeper Consumer relationships with Wells Fargo, and responds to the evolving needs of customers and competitive landscape
- Have direct accountability for specific financial outcomes of the deposit business which includes net interest income, fee revenue, and expenses
- Define and execute, in close collaboration with agile product delivery and technology teams, on a multi-quarter product development roadmap
- Establish and maintain strong relationships with critical stakeholders across Marketing, Digital, Branch, Legal, Compliance, and Risk
- Regularly conduct market research to identify opportunities, trends and competitive landscape within the consumer segments. This also includes recurring analysis and monitoring of customer data and behaviors.
- Monitor regulatory changes and ensure product offerings comply with financial industry regulations while also ensuring that all product strategies and implementation are completed within Risk and Control guidelines
Required Qualifications:
- 8+ years of Product Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 4+ years of Management experience
Additional Desired Qualifications:
- 15+ years’ experience in product development and product management
- Experience developing and managing Consumer Deposits products in large scale organizations
- Experience navigating a large complex matrixed organization
- Expertise, experience, and deep understanding of Consumer Banking
- Proven effectiveness in working with and influencing all levels of management across multiple areas within the line of business, and across the Enterprise
- Direct experience interacting with and influencing Senior level executives
- Strong relationship management and proven leadership skills, with solid conflict management, negotiation, and organizational effectiveness techniques
- Exceptional risk management and compliance knowledge and skills
APPLICANTS WITH DISABILITIES
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process
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