Consumer Relationships Internship - Leeds at Lloyds Banking Group

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

25000.0

Posted On

27 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Literacy, Product Knowledge, Customer Focus, Commercial Awareness, Strategic Thinking, AI Tools, Digital Design, Customer Journey Mapping, Service Design, Customer Strategy, Fraud Prevention, Proposition Development, Collaboration, Sustainability, Inclusion, Learning and Development

Industry

Financial Services

Description

End Date Sunday 18 January 2026 Salary Range £25,000 Before you start your application, please note alternative formats are available on request. Please contact us by emailing lloydsbankinggrouptalent@peoplescout.co.uk or calling on 0345 330 4576. If emailing, please tell us how you would like us to respond - we can email back or call you to discuss any requirements or concerns you might have. We will get back to you as soon as we can but during busy times, it might take up to 5 working days (Don't worry, this won't affect your progress in the application process) Job Description Summary Prior to submitting your application, please visit our early careers website to find out more about the schemes we offer and the recruitment journey: www.lloydsbankinggrouptalent.com Our summer internships may close early if we receive a high number of applications, so it’s best to apply as soon as you can. Please make sure that you will be available to work 35 hours per week for the duration of the internship placement (June 15th – August 7th 2026) in order to be eligible for this program. A Summer Internship that's right for you For some, the path is clear. Others take time to consider options. Either way, an internship is a step forward. A head start for when you graduate. Our internships offer big opportunity. They’re an in-depth look at our business and our post-degree graduate schemes. And hear from people who’ve built careers here. You could get a glimpse of your possible future. Naturally inquisitive? Keen to learn? Excited by our purpose? Help to shape the future of finance with us. Help customers, colleagues and communities to prosper. Apply now and help move us forward, faster. Across eight weeks, you’ll benefit from a solid learning and development programme, designed to help you develop the kind of skills that are critical to any career. Bite-sized learning sessions will help you understand more about our business and the industry it operates in. And through our group challenge, you’ll get the chance to collaborate with other interns developing your own solution to an important problem. Come and explore the directions you can head in and start imagining what your next step could be at Lloyds Banking Group. Job Description Where customer insight meets big impact Consumer banking is changing fast – and we want people who can change it with us. The Consumer Relationships Internship Scheme is designed to develop our next generation of product leaders – curious thinkers, data explorers and customer-first creators who can turn insight into innovation. You’ll learn how products are built, launched and evolved to meet changing customer needs. And you’ll do it all on real projects that impact millions of people, seeing your ideas move from whiteboard to launch day. 8 weeks. Real impact Your internship could take you across Consumer Relationships – the biggest division in the Group. You’ll have the opportunity to sharpen your expertise and broaden your impact across: • Digital – design, deliver and optimise digital customer interactions across our app, desktop and other platforms. You’ll shape lead generation, manage experiences, and align with tech teams to bring digital features to life. • Customer – dive into journey mapping, service design, and customer strategy. Work on initiatives that improve satisfaction, retention and advocacy, while tackling challenges like fraud and economic crime prevention. • Propositions – use customer insight to develop new products, services and value propositions. Collaborate with marketing, commercial and innovation teams to take ideas to market. The skills you’ll master By the end of the Internship, you’ll grow the skills to be: • Data-literate – confident using analytics and AI tools to personalise experiences. • Product-savvy – understanding how propositions are designed, built and delivered. • Customer-first – skilled in journey design and service improvement. • Commercially aware – with a clear view of how the bank generates revenue. • Strategic-minded – able to shape business capability and innovation. • AI-enabled – using AI tools to work more efficiently, productively and creatively. The work you could be doing • Designing digital journeys across app and online platforms. • Analysing customer feedback to drive improvements. • Helping prevent fraud and supporting customers through disputes. • Turning customer insight into new propositions. • Collaborating on sustainability and inclusion initiatives. Support to succeed You’ll be backed with: • Access to learning academies, Viva Learning and internal platforms. • Mentoring from leaders who’ve been where you are now. • Opportunities to work on initiatives that make a real difference. Your career. Fully backed. You’ll finish your internship with new found skills, knowledge and networks to start shaping your career in the future of customer relationships – ready to lead projects, create propositions and influence how millions experience banking. What’s Next Your internship is just the beginning. It’s your chance to build skills, make connections and show what you can do. After your placement, you could be considered for our 2027 Graduate Programme – and take your career to the next level. Progression to our graduate opportunities isn’t guaranteed, securing an offer is based on the following: • Your performance during the internship • Available roles • Eligibility for the Graduate Programme – Read more on eligibility in our FAQs. • Successfully completing the fast-track assessment process What you need to apply • Be in your penultimate year at university. • While we do not require a set projected minimum degree achievement, we strongly recommend the ability to be able to demonstrate sound knowledge, understanding and technical skills aligned to the role. Some aspects of this, alongside behaviours and values, will be assessed through the application process. • We do not sponsor visas. Locations Leeds, London or Bristol. With our hybrid working policy, all colleagues spend at least two days a week in the office. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future. Should you need help or want to ask a question, please contact us at LloydsBankingGroupTalent@peoplescout.co.uk Learn about the Group and our culture and values on our talent website Home – Lloyds Banking Group Talent or visit our Instagram to keep up-to-date @LBGearlytalent

Responsibilities

Interns will work on real projects that impact millions of people, learning how products are built, launched, and evolved to meet changing customer needs. They will collaborate with other interns to develop solutions to important problems.