We are seeking a skilled and dedicated Consumer Retail Technology Keysaya Platform Subject Matter Expert to join our dynamic team. In this role, you will be responsible for leading operations and monitoring for our business-critical software applications, with a focus on retail and restaurant solutions. You will play a crucial role in ensuring smooth operations, resolving issues, and contributing to the continuous improvement of our application services

MANDATORY SKILLS AND SKILL PROFICIENCIES

Education

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

Technical Skills:
Kaseya tool, powershell scriptiing

Experience:

• Minimum of 3-5 years of IT Support experience, preferably in installing, configuring, , supporting, and administering Deploying Softwares and patchinig. POS Software Knowledge
• At least 3 years of relevant work experience in IT Support, Application Support, or Technical Support with direct customer contact experience.

Soft Skills:

• Excellent problem-solving and troubleshooting skills.
• Strong communication skills, with the ability to explain complex technical concepts to non-technical users.
• Customer-oriented approach with the ability to work both independently and as part of a team.

Simphony POS System, Kaseya, ServiceNow, ITIL support
Release and Deployment
Windows Troubleshooting
Remote monitoring of system health
Patch management – All Connect endpoints are Windows-based
Remote access for troubleshooting and maintenance
Task automation via scripting
Software deployment via policy
The Connect Team is also responsible for administration for the tool. This includes user access management, defining access control, updating Kaseya clients, monitoring performance, and evaluating deployment groups and policies