Consumer Sales Associate at ATN International Inc

Anna's Retreat, United States Virgin Islands, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication, Technical Assistance, Organizational Skills, Interpersonal Skills, Problem Solving, Retail Sales, Wireless Technology, Teamwork, Customer Experience, Product Knowledge, Inventory Management, Bilingual Proficiency, Microsoft Office, Active Listening

Industry

Telecommunications

Description

Job Title Consumer Sales Associate Department Retail Sales Location USVI Reports to Consumer Sales Supervisor Grade: S03 Job Code: SL0025 Type of position: Full-time Part-time Non-Union Union Hours_40___ / week Exempt Non-exempt JOB SUMMARY The Consumer Sales Associate will be responsible for guiding Customers through the purchase decision and activation process of all One Communications ’s product offerings, as well as providing equipment support and some technical assistance. The successful incumbent of this position must be able to communicate effectively, possess great organizational skills, lead by example, and encourage a positive TEAM environment. QUALIFICATIONS OR PREREQUISITES Duties and responsibilities include but are not limited to the following: * Sell the value of the Company’s products, service plans and ancillary devices, equipment, and accessories * Meet set monthly sales targets and quotas as set * Provide a total sales solution to Customers for any of their connectivity needs, to include basic device and equipment setup * Assist Customers in signing up for Tech assisted services and through contracted repair vendors * Assist Customers with minor equipment selections including but not limited to (CTV Converters, HD DVRs, EMTAs, Wireless Routers, Batteries, Mobile Devices etc.) troubleshooting and or replacement (Swap) * Provide optimum Customer experience and develop positive relationships * Build Customer confidence by making the store experience interactive, engaging and reassuring * Responsible for meeting established sales objectives by matching Customer needs with the right products and services * Make the most effective use of store displays and interactive devices for customers * Complete paperwork and sales reports as they relate to store opening and closing * Participate in all channel sales initiatives including but not limited to pop-up shops, direct community sales initiatives * Provide optimum Customer experience and develop positive relationships * Responsible for maximizing sales and profitability by focusing on key business initiatives, store merchandising, marketing execution, inventory management, and loss prevention * Perform other duties as required Page Break REQUIREMENTS, KNOWLEDGE, SKILLS AND ABILITIES * At minimum two (2) years’ Customer-facing experience * At minimum one (1) year experience working in a retail sales environment; one (1) year cellular industry experience preferred * Knowledge of principles and processes for providing Customer and personal services (i.e., Customer needs assessment, meeting quality standards for services, evaluating customer satisfaction) * Excellent oral and written skills * Experience in the Communications industry, as well as current and emerging technologies * Knowledge and experience with wireless retail sales * Strong interpersonal skills for interfacing with customers * Ability to work in a service-oriented, fast paced team environment * Ability to listen carefully and actively * Ability to meet established sales targets * Excellent oral and written skills * Bilingual proficiency is a plus * Computer literacy, with an aptitude for learning communication products and services * Knowledge of Microsoft Office Suite EDUCATION REQUIREMENTS * High School Diploma, GED, or relevant experience. Some college preferred * Minimum of one (1) year of retail, sales, or customer service experience TECHNICAL REQUIREMENTS * N/A CERTIFICATION REQUIREMENTS * N/A TRAINING REQUIREMENTS * N/A PHYSICAL REQUIREMENTS * Standing or sitting, walking, typing, talking and hearing, bending, squatting, reaching, for extended periods of time * Ability to occasionally lift up to 25 pounds * Moderate noise level TRAVEL REQUIREMENTS * N/A OTHER REQUIREMENTS * Must be willing to work a flexible schedule including evenings, weekends, and holidays

Responsibilities

The Consumer Sales Associate is responsible for guiding customers through the purchase and activation process of products, providing equipment support, and ensuring a positive customer experience. They must meet sales targets and develop relationships with customers while assisting with their connectivity needs.