Consumer Sales Support Officer at Commercial International Bank (Egypt)

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Development, Screening, Reviewing Applications, I-Score Checking, Salvaging, Follow Up, Feedback Provision, Policy Awareness, Reporting, Compliance, Communication, Presentation, Analysis

Industry

Banking

Description

Business development Screen & review turned in applications to ensure that all needed documents / signatures are provided, according to CBE regulations & bank’s policies Call back customers & online referrals to ensure that all points in the approved call back script are covered and confirmed by the customers Perform I-Score checking on turned in applications to insure that minimum accepted standards are met before submitting cases to the Credit Assessment & Fulfilment department (CAF) Enhance approval rates through proactive salvaging of all rejected cases & review any supporting documentation received from sales channels to the rejected application Direct applications to CAF, and follow up on cases approvals / rejections to ensure efficiency and enhance TAT and deliver the approved documents to the concerned sales supervisor Provide regular competent feedback sales channels on turned in applications, approval & rejection rates to maintain the high quality of turned in applications and to support in improving booking efficiency and sales numbers Provide feedback and necessary support to sales channels on submitted applications and receive required supporting documents with the intent of salvaging cases Ensure the awareness of distribution channels staff on loans & OD policies to raise the quality & productivity of application Conduct a monthly report on the current situation of each of the assigned branches in terms of rejection rates Policies, Processes and Procedures Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner Day- to-day operations Follow the day-to-day operations related to own jobs in respective department to ensure continuity of work Compliance Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks Qualifications & Experience: Bachelor’s degree of commerce, finance, business administration, accounting or equivalent Minimum 1 - 3 years of relevant experiences Skills: Good command of English language and Arabic languages Very good command of Microsoft office High communication and presentation skills Self-motivated team player, decision maker, qualitative and quantitative analysis

Responsibilities

This role involves screening and reviewing customer sales applications for completeness and compliance with bank policies, performing I-Score checks, and managing the submission process to the Credit Assessment department. The officer must also enhance approval rates by salvaging rejected cases and following up on case statuses to ensure efficiency.