Consumer Service Manager (m/w/d) at IronMaxx Logistic & Services GmbH & Co. KG

Hürth, North Rhine-Westphalia, Germany -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

0.0

Posted On

08 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Ticketing Systems, SAP, ERP Systems, Complaint Management, Problem Solving, Communication Skills, Organizational Skills, German Language, English Language, Order Processing, Case Documentation

Industry

Wellness and Fitness Services

Description

#BEcomeMAXX Are you passionate about helping customers and resolving issues efficiently? At IronMaxx, "The Impossible is possible" is more than a motto—it's how we operate. As Consumer Service Manager, you will ensure that customer inquiries, complaints, and order-related issues are handled quickly, professionally, and with a strong focus on customer satisfaction. Ready to perform? Your tasks with MAXXimum focus Consumer Service Operations Manage and process customer tickets using Greyhound Handle customer inquiries, complaints, returns, and escalations across all service channels Investigate and resolve customer issues in a timely and solution-oriented manner Ensure professional communication with consumers and external partners Monitor ticket resolution times and service quality standards Order & Complaint Management Process customer complaints and product claims in accordance with internal procedures Transfer and maintain customer orders and relevant data within SAP systems Coordinate order corrections, replacements, refunds, and returns Work closely with Logistics, Warehouse, E-Commerce, and Quality teams to resolve customer issues Ensure accurate documentation of all customer cases and actions taken Process Improvement & Reporting Identify recurring customer issues and support the implementation of corrective actions Maintain accurate customer records and case documentation Support reporting on ticket volumes, complaint trends, and service performance Your skillset - as strong as our protein 2+ years of experience in Consumer Service, Customer Support, Customer Care, or a similar role Experience working with ticketing systems (Greyhound experience is a plus) Experience with SAP or other ERP systems Strong organizational skills and attention to detail Solution-oriented mindset and strong problem-solving abilities Excellent communication skills and a customer-focused approach Business-fluent German and English; additional languages are a plus About us Quality & Innovations from IronMaxx® Nutrition Premium sports nutrition - Designed in Germany! Producing the best sports nutrition worldwide is the goal of IronMaxx®. The production of highly efficient sports nutrition of the best quality and the constant further development of our products led to the award of the State Prize for Excellent Food Quality by the State of North Rhine-Westphalia. However, this is no reason for us to rest on our laurels - we are constantly working with the greatest passion to offer you supplements that inspire, work and taste great! The integration of the latest study results and the evaluation of practical field research in cooperation with professional sports clubs and our customers have led to permanent innovation in the development of new sports and fitness nutrition at IronMaxx® Nutrition since the company was founded in 2004. In addition to the basics of sports nutrition in the areas of strength/endurance, muscle building and diet, this includes effective nutritional supplements for health and prevention, intelligent new combinations of active ingredients and improved dosage forms, such as our Tricaps®. In the area of protein products, for example, IronMaxx® has set a milestone in the evolution of the latest sports nutrition products with the development of water-based protein powders in over 31 flavors. The sweet spread with the world's highest protein content, IronMaxx® Protein Creme, also comes from us. Designed in Germany - as a German sports nutrition manufacturer, IronMaxx® is also committed to outstanding quality and seamless quality control. High performance - the goal is the goal. Well-known professional clubs, such as the eight-time German ice hockey champions, the "Kölner Haie", or the traditional handball club VfL Gummersbach with its unique success story, have relied for years on the efficient sports nutrition from IronMaxx® and on our expertise in the use and mode of action of nutritional supplements. While in many areas of life the "path is often proclaimed as the goal", our customers usually have a very clear idea of their "dream body" and its desired performance. This passion to achieve their personal goal is something we share with all our partners and customers - be it an athletic body, achieving new personal bests, reducing body weight or achieving sporting team success. IronMaxx® products have therefore become an integral part of the product range of many European fitness studios, wholesalers, pharmacies and body stores in recent years due to their high quality.

Responsibilities

Manage and process customer tickets, complaints, and returns using Greyhound and SAP systems. Coordinate with logistics and quality teams to resolve issues and implement corrective actions based on service trends.