Here at Vecova, we are passionate about inclusion and believe we can improve the lives of all members of our community. We are a dynamic leader in the disability sector providing programs, services and enterprises designed to meet the needs of persons of all abilities through housing, employment and wellness services. We are a team of talented individuals, big-thinkers, and collaborators, who embrace our values and guiding principles to drive our mission and vision forward.
“We are creating a workplace culture of inclusion and belonging where all team members feel heard and valued. We are a diverse group of individuals working towards a common and noble goal of inclusion for everyone.” – Kelly Holmes-Binns, Chief Executive Officer - Vecova

WHAT YOU BRING

We are looking to engage team members with diverse skills, experiences and interests. These are some of the competencies and credentials we are looking for:

• Grade 12 diploma with a minimum of 3 years’ experience in an administrative, customer service or reception position
• Ability to handle a busy reception area and registration procedures concurrently
• Experience providing exceptional customer service and working in a fast-paced, innovative environment
• Strong understanding of professional email and business communications standards
• High level of organizational skills with a friendly and approachable attitude
• Effective communication skills both verbal and written. Ability to communicate information accurately and clearly
• Experience in handling cash, inventory, invoicing and purchase orders is an asset
• Intermediate knowledge of computer software, including the Microsoft Office suite, and understanding of specialized programs such as ActiveNet and Jane is an asset
• Demonstrate a high standard of professionalism aligned with Vecova values
• Maintain a positive working relationship with all Vecova team members
• Represent Vecova in a professional manner
• Demonstrate a high level of initiative and enthusiasm
• Maintain confidentiality at all times
• Demonstrate a high level of administrative and IT capacity

• Act as first point of contact for all consumers and visitors shaping the initial impression of Vecova
• Greet all visitors with a positive and helpful attitude and direct them as necessary
• Answer, forward and screen all phone calls in a professional manner
• Manage and respond to organization emails and queries
• Manage administrative processes such as room bookings, mail distribution, and file management
• Utilize Vecova’s Client Management Software for registration of consumers in various Vecova programs
• Assist with additional administrative tasks as required by the Manager