Consumer Services Supervisor- Job# 1068 at North County Regional

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

124204.0

Posted On

06 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Advocacy, Service Coordination, Documentation, Interdisciplinary Collaboration, Culturally Sensitive Strategies, Empathy, Communication Skills, Organizational Skills, Person-Centered Planning, Understanding of Family Systems, Crisis Intervention, Knowledge of Forensic Systems, Mental Health, Transportation, MS Word, MS Outlook

Industry

Non-profit Organizations

Description

The Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults. Department Consumer Services - SFV - School Age 11 Supervision Receives supervision from Consumer Services Supervisors/Managers. The Position and Job Summary Provides information, advocacy, and service arrangement for consumers and families. * Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary. * Identify and coordinate services for individuals and their families. * Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures. * Serve as an advocate for individuals served by community agencies. * Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc. * Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs. * Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required. EDUCATION AND EXPERIENCE: * Bachelor’s Degree in psychology, social work, sociology, or related human services field or in a related field Five years of Regional Center experience * Or * Master's degree in psychology, social work, sociology, or related human services field or in a related field * Two years of related professional/leadership experience * Or * Master’s Degree in an unrelated field * Three to five years of related professional/leadership experience * Three years of professional experience should include service coordination at a Regional Center or related experiences * Previous experience with mental health/dual diagnosis, crisis intervention, and knowledge of forensic/judicial systems, diversion, probation, etc. highly preferred. * A valid CDL and transportation, or acceptable substitute, required for this position. Skills and Abilities Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook. Essential Requirements Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out-of-office meetings required. Valid California Driver’s License and reliable transportation, or acceptable substitute, required. Bilingual Spanish may be required dependent upon position. NLACRC Offers an Excellent Benefits Package We offer employees a variety of health and dental plans: * Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs. * Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents * Pre-Tax Flexible Spending Account for eligible health care expenses * Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses * No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees * No cost Vision plan for employees and eligible dependents * Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees * NLACRC offers two (2) deferred compensation plans - 457 and 403(b) * Participate in the Public Service Loan Forgiveness program * Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time * Holidays – NLACRC offers 12 paid holidays throughout the year * Most positions are offered a hybrid – remote option Please note that benefit costs are pro-rated for part-time employees. Professional Development Opportunities & Growth NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field. Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. Compensation This position is non-exempt. Regular Salary: Annually $92,003.04 - $124,204.20 NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Responsibilities

The Consumer Services Supervisor provides information, advocacy, and service arrangement for consumers and families, while participating in the development and monitoring of program plans. They also identify barriers to service delivery and implement strategies to meet community needs.