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Consumer Support Associate-Part Time at Little Leaf Farms LLC
Mcadoo, Pennsylvania, United States -
Full Time

Start Date

Immediate

Expiry Date

07 Sep, 26

Salary

0.0

Posted On

09 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Written Communication, Verbal Communication, Zendesk, Sprout Social, Microsoft Office, Outlook, Time Management, Organizational Skills, Spanish Fluency

Industry

Farming

Description
Description The Consumer Support Associate is responsible for delivering exceptional support to Little Leaf Farms consumers through effective communication and issue resolution. They serve as a key point of contact for consumers -- responding to inquiries, addressing product related questions and concerns, and ensuring a positive experience that reflects and strengthens the brand. Requirements Core Responsibilities: · Answer and direct incoming phone and email inquiries through Zendesk. · Track and manage all consumer feedback through Zendesk and Sprout Social. · Generate weekly, monthly and yearly reports on consumer feedback. · Escalate urgent feedback to appropriate teams in a timely manner. · Manage and optimize customer service tools (phone, Zendesk, etc.). · Mail coupons to consumers on a weekly basis. Qualifications: · At least 1 year of relevant experience in customer service. · Excellent written and verbal communication skills to foster positive relationships with consumers. · Comfortable working in and assisting others through company help desk software, such as Zendesk. · Proficient knowledge of Microsoft Office tools and Outlook. · Time management skills and the ability to establish reasonable and attainable deadlines for resolution. · High attention to detail and strong organizational skills. · Energetic and personable individual with a genuine passion for connecting with people. · NOTE: This position requires weekend availability, hours per day are flexible. · Fluent in Spanish is a plus.
Responsibilities
The associate is responsible for managing consumer inquiries via phone and email using Zendesk and Sprout Social. They also generate feedback reports and handle the distribution of coupons to consumers.