REQUIRED QUALIFICATIONS

• High School Diploma or equivalent
• 1+ years experience working in customer service
• Experience balancing customer requests, administrative needs and internal priorities
• A customer-focused approach to your work, with the ability to collaborate and build relationships with diverse groups of people across the globe
• Desire to use your mechanical aptitude to build understanding of our products and their components

DESIRED QUALIFICATIONS

• Experience working with PC-based Manufacturing Resource Planning (MRP) or ERP software such as SAP, JD Edwards, Oracle or Microsoft Dynamics
• Experience receiving inventory and shipping “small package” order
• Experience working with an online shopping cart syste
• Experience managing and maintaining accurate inventor
• Experience with Magento e-commerce software

OVERVIEW OF ROLE

Reporting to the Consumer Support Manager, this role will be the main contact for BOA’s end users and retail partners. This role will process (pick, pack, ship) warranty and spare parts orders received through a variety of mediums (phone, e-mail, website) using an integrated Enterprise Resource Planning (ERP) system. Inventory will be maintained through daily receipts, shipments, and periodic cycle counts. This role will also support the office by handling incoming and outgoing shipments (both inventory and non-inventory).
This role is part-time, 25-30 hours/week. Monday, Tuesday, and Wednesday availability is required.
Responsibilities (EN):

CORE RESPONSIBILITIES

• Reflect and role model BOA’s vision, values and Leadership Model and demonstrate passion for our mission across the Consumer Support team and rest of the organization
• Respond to a high volume of email and telephone inquiries with exceptional customer service
• Process warranty/spare part orders from BOA end-users and retailers using ERP system and automated shipping software
• Provide product support for BOA end-users and retailers
• Maintain accurate inventory so that we can service all customers and programsDevelop a strong technical knowledge of current, future, and past BOA system parts and products
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  Qualifications (EN):

PHYSICAL CONSIDERATIONS FOR ROLE

We welcome any requests for reasonable accommodations. The information below is meant to provide a general overview of physical considerations, and if you believe you may need an accommodation, please provide more information in your application comments, or contact BOA People & Culture. The following considerations apply to this role:

• Regularly uses tools, uses standard office equipment, operates heavy machinery, and lifts or transports heavy loads

EEO Statement:
Caring for each other and the community are part of our core values. We are dedicated to creating more access and opportunity within the outdoor and professional industries. We are proud to be an equal employment opportunity workplace that focuses on inclusion and creates employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. If you think you meet most of the qualifications listed for the role you are interested in, we actively encourage you to apply