WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
About the role:
Your role will be pivotal in supporting Customer Success Teams in the tracking of cloud fund consumption and the generation of balance statements for Private Cloud Deals, predominantly situated in the MEE region. Your daily tasks will involve close collaboration with the sales team, handling change requests pertaining to infrastructure, software/licenses, Cloud Application Services, and other supplementary services. Towards the end of the month, you will gather the requested changes to the fund and perform different checks and analysis to manually create Balance Statements. You may contribute not only by supporting our day-to-day operations but also in optimizing client satisfaction and maximizing efficiency within our processes.

What you´ll do:

• Prepare contract documents to start changes in consumption of infrastructure, software licenses, and services as required by the customer.
• Prepare monthly Balance Statements and manage Fund balances.
• Reviewing incoming inquiries and perform calculations checking against contractual documents and consumption records.
• Be dedicated point of contact for internal customers for consumption related topics.
• Proactively interacts with other SAP support functions (O2I/ Sales/IT-Support/Commercial, Provisioning, Revenue Recognition).
• Use own initiative to improve processes and drive efficiency in the team.
• Actively contribute to complex cases resolution.
• Create and maintain cluster specific SOP database / Support knowledgebase.

What you bring:

• Analytical profile and problem-solving skills with a strong focus on high-quality results.
• Knowledge of SAP systems and it’s usage.
• Commercial Private Cloud knowledge (preferred).
• Advanced Excel knowledge (VBA), Power BI, Outlook, and PPT.
• Knowledge in accounting and controlling, process management and equivalent are a plus.
• Intrinsically motivated, willing to learn and to support team colleagues enthusiastically.
• Quick learner, adaptable, able to use own initiative with excellent attention to detail.
• Enjoy working in a fast-changing environment.
• Excellent communication skills, team player, positive attitude and open to feedback.
• Dedicated to customer success with a strong customer focus.
• Excellent verbal and written communication skills in English language.
• German Language is highly appreciated.

Experience

• University degree in Accounting, Finance, Business Administration, Industrial Engineering, Economics, or related fields.
• 5+ years of experience in Finance, Accounting, Controlling or Related Departments.
• Knowledge of SAP support modules and CRM are an advantage.
• Ability to work with globally distributed cross-functional teams.
• Proven track record of execution capabilities for complex topics.
• Proven ability to quickly become an expert in a specific topic while not losing track of the big picture.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

• Prepare contract documents to start changes in consumption of infrastructure, software licenses, and services as required by the customer.
• Prepare monthly Balance Statements and manage Fund balances.
• Reviewing incoming inquiries and perform calculations checking against contractual documents and consumption records.
• Be dedicated point of contact for internal customers for consumption related topics.
• Proactively interacts with other SAP support functions (O2I/ Sales/IT-Support/Commercial, Provisioning, Revenue Recognition).
• Use own initiative to improve processes and drive efficiency in the team.
• Actively contribute to complex cases resolution.
• Create and maintain cluster specific SOP database / Support knowledgebase