Contact Center Account Manager at CLEAResult

, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Mar, 26

Salary

89200.0

Posted On

07 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Client Interaction, Project Management, Process Improvement, Negotiation Skills, Detail Orientation, Judgment, Energy Efficiency Knowledge, Sales Principles, Technical Principles, Team Collaboration, Reporting Skills, Problem Solving, Compliance Monitoring, Innovation Presentation, Forecasting

Industry

Utilities

Description

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. Additionally, you will enjoy: • Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours • 401(k) with company match • Paid vacation, sick, personal and parental leave time • Paid Volunteer Time: giving back to our communities is important to us • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program – offers benefits to help you manage daily responsibilities • Access to on-demand training courses to advance further in your career Job Description We're looking for a talented individual... To join CLEAResult as a Contact Center Account Manager. As an Account Manager for the contact center you'll be responsible for ensuring the contact center and incentive processing center meet program deliverables by being the voice for the internal client. Day-to-day you will serve as the main point of contact for CLEAResult’s Program Delivery teams and the CC department. You will relay key program updates, provide status updates as needed, ensure reporting is accurate and complete, monitor contractual requirements to ensure compliance, present new innovations, and help develop and drive process improvements. Key markers for success in this role will include your ability to communicate effectively, build trust, and help projects move forward. The more contact center or energy-efficiency experience you have, the better; but it is not a requirement for this position. Demonstrate enthusiasm about working with a team while being largely self-sufficient This is a fully remote role however successful candidates must be based in: Alabama, Arkansas, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Michigan, Minnesota, Missouri, Mississippi, Montana, Nebraska, North Carolina, New Hampshire, New Mexico, Nevada, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin, Wyoming Primary Responsibilities: Possess excellent internal written and verbal communication skills, and willingness, to be persistent Represent CLEAResult professionally and uphold CLEAResult ideals when interacting with clients Able to make compelling arguments in promoting CC/IPC services or innovative offerings Ensure success of services and assistance provided to internal teams Accurately forecast and provide project status updates and completion for accounts being managed Be highly detailed and independent in exercising judgment for matters concerning program implementation, including: staffing adjustments, process improvements, training needs, reporting, etc. Ability to negotiate between multiple teams with potentially competing requests Own responsibility for making decisions regarding workflow, timeline commitments, and prioritizing work Ensure adherence to protocols required to use CLEAResult systems, documents, and tools Meet program goals and deliverables Identify, escalate issues or areas of concern for project or department performance to the appropriate managers or supervisors, and develop and implement strategies to address those issues or areas of concern Demonstrate understanding of CLEAResult program designs, workflows, and strategies Understanding and wide application of energy efficiency, sales and technical principles, theories and concepts. Education and Experience: 5-8 years relevant industry experience Bachelor’s degree preferred Relevant industry certifications could replace work experience Compensation Range $59,500.00 - $89,200.00 Currency USD Type Salary Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. CLEAResult does not provide sponsorship of any kind. Successful hires must pass pre-employment checks. Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status. The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice. We change the way people use energy. CLEAResult started in Austin, Texas, in 2003 with a simple idea: a results-oriented company could have a positive impact by helping people make smart energy decisions. In the years since, we've grown to become the single largest provider of energy solutions in North America. Now, with offices in over 60 cities in the U.S. and Canada, we're able to tailor our efforts to fit our clients' specific needs, while positively impacting the energy landscape on a global scale. OUR MISSION We are driven to make a change. We offer a comprehensive set of energy programs and demand-side management strategies. Our energy experts design and maintain energy optimization services for utility companies as well as institutional, commercial and industrial organizations. We deliver solutions that lower load requirements for utilities, reduce energy bills for end users and minimize environmental burdens on communities. Every day, in every way possible, we change the way people use energy.

Responsibilities

The Contact Center Account Manager will serve as the main point of contact for CLEAResult’s Program Delivery teams and the contact center department. Responsibilities include ensuring program deliverables are met, providing status updates, and developing process improvements.