Contact Center Advisor : Operations at WNS Global Services

Milnerton, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Documentation, Call Handling, Stress Management, Team Collaboration, Attention to Detail

Industry

Business Consulting and Services

Description

Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community. Job Description Receive incoming calls from international customers Ability to interact and thrive in a fast-paced environment dealing with a high volume of calls and stressful situations Deliver appropriate sense of urgency when responding to customer requests Maintain professional etiquette and provide exceptional customer service when corresponding with customers via phone Effectively advise the Coach, Floor Support mentor, or Team Leader promptly and fully to inform them of any problems, or unusual matters which may lead to an escalation or dissatisfied customer Responsible for entering accurate information into systems. - Detailed documentation is required for potential future investigatory purposes Qualifications Minimum requirement Grade 12 Minimum of 1 year consecutive contact center experience working experience

Responsibilities

The advisor will receive incoming calls from international customers and must maintain professional etiquette while providing exceptional customer service. They are also responsible for documenting information accurately and informing team leaders of any issues.