Contact Center Advocate | Full-Time at Avadian Credit Union

Hoover, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Aug, 26

Salary

20.0

Posted On

02 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cross-selling, Account Management, Verbal Communication, Written Communication, Data Entry, Conflict Resolution, Time Management, Financial Product Knowledge, Professionalism

Industry

Financial Services

Description

Description Contact Center Advocate - Full-TimeRate: $20 per hour + Comprehensive Benefits Package Primary Job Role: Serve as a liaison between members and the Credit Union to assist members with their Credit Union needs. Provide account information to members, and promote and cross-sell Credit Union products and services. Functions and Responsibilities: Follow established identification and security standards, as well as other Credit Union policies, while assisting members with transactions, wire transfers, opening of accounts, and all inquiries. Follow-up on services offered to each member in a timely manner. Actively listen and ask questions to determine the most appropriate solution for individual members' needs in accordance with established service quality standards. Access, input, and retrieve member information in core system and other supporting operating systems. Make concerted effort to handle all matters at the first point of contact. Consistently maintain basic knowledge of Avadian's products and services in order to provide appropriate assistance as well as effectively cross-sell. Effectively manage time off the phones to meet job requirements. Work on Saturdays as assigned Perform other duties as assigned by the supervisor and officers of the credit union. Requirements Basic Requirements: Must have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism. Must be able to operate calculator, computer systems, phone/voice mail system, and all other equipment necessary to perform job. Must have the proven ability to provide quality service to our members. Must be able to understand the importance of positive voice tones and express oneself clearly. Must be able to handle high levels of stress. Working hours are from 8:00 AM to 5:00 PM CST. Saturday rotations are required from 9:00 AM to 1:00 PM CST. Experience: Minimum of one year of similar or related experience preferably in a financial institution preferred. Experience: A high school education or GED ---------------------------------------------------------------------------------- Please note - submitting a resume does not guarantee any future action by Avadian Credit Union. Avadian Credit Union is an Equal Opportunity Employer.

Responsibilities

Serve as a liaison between members and the Credit Union to assist with account inquiries and transactions. Promote and cross-sell Credit Union products and services while maintaining security standards.