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Contact Center Agent at Alabama One Credit Union
Tuscaloosa, Alabama, United States -
Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Call Center, Inbound Calls, Banking Transactions, Issue Resolution, Telephone System, Text Messaging, Chat Systems, Secure Messaging, Product Knowledge, Policy Adherence, Effective Communication, Technical Proficiency, Computer Systems Operation

Industry

Financial Services

Description
Description The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles inbound calls, and may conduct transactions, answer routine account questions, and resolve issues to ensure excellent service for members who utilize telephone, secure messaging, or chat banking options at Alabama ONE. Responsibilities Utilize phone system, text, chat, and secure messaging systems to assist members with a wide variety of banking needs. Provides guidance and information to members regarding products and services. Participates in ongoing learning and development to maintain knowledge base of AOCU policies, procedures, and processes. Other duties as assigned. Requirements High School Diploma or GED and previous customer service or call center experience are required. The ideal candidate will be passionate about providing exceptional, professional customer service. Must be able to communicate effectively verbally and in writing. High technical proficiency, and the ability to operate various computer systems. Experience working in a financial institution is strongly preferred.
Responsibilities
The Contact Center Agent assists and guides members via the remote branch experience, primarily handling inbound calls, conducting transactions, and answering routine account questions. Agents resolve issues using telephone, secure messaging, or chat banking options to ensure excellent service.