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Contact Center Agent at Alabama One Credit Union
Tuscaloosa, Alabama, United States -
Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Inbound Calls, Transactions, Account Questions, Issue Resolution, Telephone, Secure Messaging, Chat Banking, Phone System, Text System, Product Guidance, Service Guidance, Learning And Development, Effective Communication, Technical Proficiency, Computer Systems Operation

Industry

Financial Services

Description
Description The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles inbound calls, and may conduct transactions, answer routine account questions, and resolve issues to ensure excellent service for members who utilize telephone, secure messaging, or chat banking options at Alabama ONE. Responsibilities Utilize phone system, text, chat, and secure messaging systems to assist members with a wide variety of banking needs. Provides guidance and information to members regarding products and services. Participates in ongoing learning and development to maintain knowledge base of AOCU policies, procedures, and processes. Other duties as assigned. Requirements High School Diploma or GED and previous customer service or call center experience are required. The ideal candidate will be passionate about providing exceptional, professional customer service. Must be able to communicate effectively verbally and in writing. High technical proficiency, and the ability to operate various computer systems. Experience working in a financial institution is strongly preferred.
Responsibilities
The Contact Center Agent primarily handles inbound calls, providing guidance and assistance to members through various remote channels like telephone, secure messaging, or chat banking options. This role involves conducting transactions, answering routine account questions, and resolving member issues to ensure excellent service.