Contact Center Agent at Floridacentral Credit Union

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 25

Salary

0.0

Posted On

21 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Customer Service, Problem Solving, Detail-Oriented, Relationship Building, Financial Knowledge

Industry

Financial Services

Description

CONTACT CENTER AGENT Are you ready to turn your passion for helping people into a rewarding career? Join our team as a Member Service Representative and be the friendly voice our members count on every day. If you thrive in a fast-paced, team-driven environment and love solving problems, Floridacentral Credit Union wants to hear from you! This is more than just a call center job - this is your chance to be part of a mission-driven organization that empowers members to reach their financial goals. What You’ll Do: Be the first point of contact – Receive and respond to incoming calls with professionalism, care, and confidence. Listen with purpose – Understand each member’s unique situation and find the best solution or product to meet their needs. Document with precision – Accurately complete all reports, forms, and records while maintaining compliance and security standards. Solve & support – Resolve discrepancies and forward complex issues to team leads or management as needed. Educate and empower – Provide complete, up-to-date information about Credit Union policies, loan programs, financial products, and account options. Promote financial wellness – Actively cross-sell Credit Union products and services that support our members’ financial goals. Support everyday banking – Perform basic account maintenance, loan payment transactions, and respond to loan service requests. Be a team player – Foster positive relationships with coworkers and contribute to a collaborative, member-first culture. What You Bring: Stellar communication skills, both verbal and written A member-first attitude with a knack for relationship building Detail-oriented with a passion for accuracy and compliance Ability to thrive in a fast-paced environment while juggling multiple priorities Experience in customer service, financial services, or call center environments is a plus Why You’ll Love Working With Us: Career growth opportunities in a purpose-driven organization Our extensive employee benefits A supportive, collaborative team that values your voice and contributions The chance to make a real difference in our members' financial journeys. Ready to start a career and make an impact? that means more? Apply Today! If you're excited about helping people reach their financial goals and want to be part of a team that values service, solutions, and community - this is your moment. Every call is your chance to make a real difference. Join us and help shape stronger financial futures, one member at a time! Benefits for Full time employees includes: 401(k) w/ up to 5% matching Medical insurance Dental insurance Vision insurance Life insurance Disability insurances FSA Paid Vacation, Sick & Holiday hours An Equal Opportunity Employer Minorities/Females/Veteran/Disabled

Responsibilities

As a Contact Center Agent, you will be the first point of contact for members, responding to incoming calls with professionalism and care. You will also educate members on Credit Union policies and promote financial wellness through cross-selling products and services.