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Contact Center Agent I at Alabama One Credit Union
Tuscaloosa, Alabama, United States -
Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, Technical Proficiency, Multitasking, Problem Solving, Banking Knowledge, Feedback Engagement, Training, Development, Account Management, Digital Banking, Telephone Banking, Debit Card Maintenance, Credit Card Maintenance, Core System Banking

Industry

Financial Services

Description
Description The Contact Center Agent offers guidance and support to members across various domains through a virtual interface. They facilitate transactions, address account-related queries, and resolve issues to ensure a seamless member experience for those who reach out to our organization via phone, text message, secure message, email, or online chat. Duties & Responsibilities: Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist members with a wide variety of banking needs. Such as: Digital Banking Telephone Banking Debit/Credit Card Maintenance Core System daily banking Utilizing the resources, tools, products, and services provided by Alabama ONE to offer guidance and information to members. Demonstration of a proactive attitude towards engaging in continuous feedback, training, and development related to AOCU policies, procedures, and processes. Other duties as assigned. Requirements Minimum educational requirement for this position is a High School Diploma or GED, in addition to prior experience in customer service or call center. The ideal candidate should possess a strong passion for delivering exceptional and professional customer service. Effective communication skills, both verbal and written, are a must. The candidate should also have a high level of technical proficiency, be able to operate various computer applications, and multitask while assisting members.
Responsibilities
The Contact Center Agent provides support to members through various communication channels, facilitating transactions and resolving account-related issues. They ensure a seamless member experience by utilizing multiple systems to assist with banking needs.