Contact Center Agent I at Greenfield Savings

Greenfield, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

24.32

Posted On

04 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Professionalism, Banking Operations, Transaction Processing, Financial Advising, Interpersonal Communication, Written Communication, Oral Communication, Basic Mathematics, Compliance, KPI Management, Fraud Processing

Industry

Banking

Description

General Statement of Duties: The CC Agent will perform platform duties as required to ensure smooth Contact Center operations. The CC Agent is expected to provide an unparalleled experience for the customer in whichever manner they choose to communicate with the bank. Essential Job Responsibilities * Required to provide unparalleled customer service during each interaction through a high level of professionalism on phones, through chat, social media, or Interactive Teller Machine (ITM). * Contributes to building a positive team environment. * Responsible for compliance and understanding of the Bank’s policies, procedures, and legal guidelines, both new and existing. * Assumes responsibility for self-improvement through training courses (internal and external) as well as personal curiosity and inquisitiveness * Process transactions as requested by customers such as deposits, withdrawals, or payments. * Process all routine customer requests including but not limited to wires, fraud, debit cards, research. * Will be responsible for meeting individual Key Performance Indicators (KPI’s) service goals. * Advises customers on how our products and services can meet their financial needs. * Additional responsibility, as needed by office, will be assigned by manager Desired Experience & Skills * Internal candidates: Must have a “Meets Expectations” on previous performance review if applicable and be in good standing. * 1+ years of banking or financial services experience or customer service * Great interpersonal and communication (written and oral) skills * Ability to perform simple math such as interest calculations, percentages, multiplication, and division. * High School Diploma or equivalent. B.S. or Associate's in Business or related field desired Greenfield Savings Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity and/or expression, national origin, disability status, protected veteran status, age, marital status, or any other protected class. Pay is based on related experience, expertise, market data, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.

Responsibilities

The agent provides high-level customer service across multiple channels including phone, chat, and social media. Responsibilities include processing financial transactions, handling routine customer requests, and advising clients on banking products.