Contact Center Agent - Statesboro (Main) at HomeTown Pharmacy Inc

Statesboro, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

0.0

Posted On

03 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Microsoft Office, SharePoint, Accounting knowledge, Data analysis, Problem solving, Attention to detail, Compliance knowledge, Banking products, Professionalism, Time management

Industry

Description

JOB DESCRIPTION Job title Exemption status Contact Center Agent Non-Exempt Supervised by Call Center Manager Job Summary A Contact Center Agent is responsible for representing Morris Bank, a division of Vallant Bank, internally and externally in a professional manner always. Each Agent will be responsible for processing inbound calls while delivering a quality customer contact experience. Each call requires accuracy, focus and a sincere desire to be able to help our customers. The expectation would be to always communicate effectively during interactions leading to a positive professional experience that builds trust and deepens our commitment to the communities we serve. Skills, Knowledge, Talents Education High School diploma or equivalent. Prior Experience One to two years of similar or related experience desired. Required Skills, Knowledge, and Talents Must have a basic knowledge of the bank's products and services. Must have a willingness to serve. Must be able to function efficiently in a network environment and have a working knowledge of Microsoft Office and SharePoint. Must be able to function efficiently on a general business level of math, possess general accounting knowledge (i.e. debits, credits, and an understanding of the bank's account reconciliations). Project a professional image by adhering to guidelines in the employee handbook. Must be able to collect, research, and analyze information skillfully. Must be a self-starter, a creative thinker, flexible, eager, nurturing, open to change and exhibit good judgment. Must be a leader by example, attentive to detail, work well with others and responsive to supervisory guidance. Must have a working knowledge of compliance guidelines for the bank and the industry. Strong customer service attitude. Good speaking voice. Must be able to use headset for hearing and speaking. Must have knowledge of the bank's products and services. Morris Bank, a division of Vallant Bank, is an Equal Opportunity Employer and a Drug Free Workplace. As a condition of employment, a completed Application of Employment and satisfactory results from a background check and drug screening must be received. Pinnacle supports a diverse work force and welcomes all qualified applicants. It is the policy of Pinnacle Bank to consider applicants without regard to race, color, religion, creed, national origin, gender, disability, marital or veteran status, age or any other legally protected status. Pinnacle Bank, a division of Vallant Bank, is an Equal Opportunity Employer and a Drug Free Workplace. As a condition of employment, a completed Application of Employment and satisfactory results from a background check and drug screening must be received. Pinnacle supports a diverse work force and welcomes all qualified applicants. It is the policy of Pinnacle Bank to consider applicants without regard to race, color, religion, creed, national origin, gender, disability, marital or veteran status, age or any other legally protected status.

Responsibilities

The Contact Center Agent is responsible for processing inbound calls while delivering a high-quality customer experience. They must represent the bank professionally while building trust and deepening commitments to the community.