ABOUT WALKER ADVERTISING

Since 1984, Walker Advertising has bridged the gap between a law firm’s need to grow and an underserved community’s need for trustworthy legal services. Our teams lead with empathy and without ego to serve others through integrity and trust. We dare to think differently and work to consistently raise the bar, creating a workplace environment based on respect.
We believe that our employees are not just numbers; they are people. People with families and lives outside of work. We understand that a career is just one piece of the puzzle that makes people successful, happy individuals. That’s why as we grow our teams, we focus on the whole person.

QUALIFICATIONS/SKILLS

• Ability to ensure a high-quality experience for callers seeking legal services
• Motivated, self-starter, with the ability to thrive in an incentive and goal-oriented environment.
• Excellent customer service skills, including strong problem-solving and negotiating skills, interpersonal, written, and oral communication skills.
• Established home office with reliable internet and computer equipment (laptop/desktop and headset) for the initial training period
• Ability to type at least 35 WPM
• Customer orientation and ability to adapt/respond to different types of personalities
• Ability to multitask, prioritize, and manage time effectively
• Previous collections, customer service, sales, or telemarketing experience preferred.

ABOUT THE ROLE

We are looking for an empathetic and communicative Contact Center Agent who can handle inquiries and connect consumers with legal services. This may include inbound/outbound calls, chat, and text. This full-time, remote position offers a base pay of $16.25/hr with potential bi-weekly bonus and can work full-time with the availability of at least one weekend day/week.

CORE RESPONSIBILITIES

• Manage high volume of outbound calls, chat, and text.
• Build sustainable relationships and trust with customers through empathetic, open, and interactive communication
• Provide accurate and complete information while guiding consumers towards legal services when appropriate
• Meet regular call-handling quotas
• Handle customer concerns, and provide appropriate solutions and alternatives within the time limits
• Keep detailed records of customer interactions
• Follow communication procedures, guidelines, and policies