Contact Center AI Data Manager at Fortune Brands

North Olmsted, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

143000.0

Posted On

12 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, AI Solutions, Data Analytics, Communication, Critical Thinking, Contact Center Technologies, Machine Learning, Reporting Processes, Collaboration, Continuous Improvement, Data Trends, Business Performance, Consumer Experience, AI Governance, Prompt Editor Management, Process Mapping

Industry

Manufacturing

Description

Company Description Fortune Brands Innovations, Inc. is an industry-leading home, security and digital products company. We’re focused on exciting opportunities within the home, security and commercial building markets. Our driving purpose is to elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too. At Fortune Brands, we’re building something big. We’re advancing exciting innovations in all of our products and processes. We’re delivering trust, dependability, sustainability, and style. To make it all happen, we’ve transformed our workplace into an environment where smart, ambitious people have the support to reach their fullest potential. When you join Fortune Brands, you become part of a high-performing team empowered to think big, learn fast and make bold decisions. We support an inclusive culture where everyone is encouraged be their authentic selves, and where our differences and unique perspectives are a key strength. Explore life at Fortune Brands here. Job Description Location: REMOTE Sponsorship: Not eligible at this time. This role is responsible for leading design, implementation, and utilization of artificial intelligence and data analytics initiatives within the FBIN Consumer Service contact center organization. The role will collaborate with stakeholders across contact center leadership, contact center operations, knowledge management, IT, and app development to deploy solutions that improve the consumer experience and optimize business performance. Key Responsibilities: Lead and execute AI initiatives for FBIN Consumer Service contact center organization, including both consumer-facing and internal-focused generative and agentic AI solutions. Develop data analytics capabilities within contact center organization to optimize business performance, improve consumer experience, and identify opportunities for AI and automation. Develop and maintain AI agents, including AI prompt editor management. Oversee and improve contact center reporting processes and strategy with the objective to improve actionable insights available to contact center agents and leadership. Participate in long-term strategy planning as AI and analytics thought leader. Collaborate with contact center, IT, and app leaders to deploy solutions to improve consumer experience. Partner with the corporate Data & Analytics organization to improve access to contact center data and insights across the organization. Collaborate with the corporate AI Governance organization to manage AI solutions within corporate policies. Stay informed on trends in AI, machine learning, and data analytics with a focus on continuous improvement. Qualifications Expertise in manipulating large data sets, interpreting data trends, and using disparate data sources and tools. Minimum 5 years of experience in data analysis, BI solution development, or AI solution development. Proven ability to communicate complex analytical concepts to non-technical audiences and senior leadership. Proven ability to gather requirements, map processes, and translate them into functional AI-enabled solutions. Strong analytical and critical thinking skills with a focus on structure, logic, and clarity. Embrace a culture of always testing, always learning, and proven ability to quickly learn new applications, processes, and procedures. Experience working with contact center technologies (WFM, CCaaS, KMS, LMS) is a plus. Ability and willingness to travel up to approximately 10% of the time. Bachelor’s degree in Computer Science, Data Science, Statistics, Engineering, Finance, Analytics, Statistics, or a related quantitative discipline. Additional Information ADDITIONAL INFORMATION: Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $90,000 USD - $143,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan. At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits, adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates. Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water, outdoors and security. The Company makes innovative products for residential and commercial environments, with a growing focus on digital solutions and products that add luxury, contribute to safety and enhance sustainability. To learn more, visit our website at fbin.com. Equal Employment Opportunity Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic. Reasonable Accommodations Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information. Important Notice: Protect Yourself from Fraudulent Job Postings To protect yourself from fraudulent job postings or recruitment scams, please note that Fortune Brands job postings are exclusively hosted on our website at fbin.com/careers via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.

Responsibilities

Lead the design and implementation of AI and data analytics initiatives within the contact center organization. Collaborate with various stakeholders to enhance consumer experience and optimize business performance.