Contact Center as a Service (CCaaS) Practice Leader at Perficient

Creve Coeur, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

09 May, 26

Salary

0.0

Posted On

08 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AI-Enabled Contact Centers, Customer Care Transformation, Business Strategy, Client Relationships, People Leadership, Go-To-Market Strategy, P&L Responsibility, Sales Outcomes, Executive Stakeholder Engagement, Growth Driving, Consulting Business, Leadership, Innovation, Efficiency, Team Collaboration, Transformative Power of AI

Industry

IT Services and IT Consulting

Description

Perficient is seeking a Contact Center as a Service Practice Leader to build, grow, and lead our modern customer care consulting business. This is a senior, customer‑facing leadership role for an executive who can shape strategy, sell outcomes, and run a business—not an operational or back‑office position. The ideal candidate is a proven practice leader with deep expertise in AI‑enabled contact centers, a modern point of view on customer care transformation, and the ability to clearly articulate business value to executive stakeholders. This role owns the full practice, including P&L responsibility, go‑to‑market strategy, client relationships, and people leadership, while working closely with partners and internal teams to drive growth. Travel for this role is expected to be 25–35%, primarily on the East Coast, with some national travel as needed. Perficient is the global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world’s most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what’s possible—while building a career filled with growth, balance, and purpose. Perficient is the global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world’s most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what’s possible - while building a career filled with growth, balance, and purpose.

Responsibilities

The role involves building, growing, and leading the modern customer care consulting business. It includes owning the full practice with responsibilities for P&L, go-to-market strategy, client relationships, and people leadership.