Contact Center Care Coordinator - Referrals at The US Oncology Network

Henderson, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Greeting, Answering Phones, Screening Calls, Relaying Messages, Compliance Program Adherence, Paperwork Explanation, Data Collection, Scanning, Filing, Demographic Updates, Insurance Information Updates, Co-pay Collection, Electronic Communications, Scheduling Consults, HIPAA Adherence, CT Scan Scheduling

Industry

Hospitals and Health Care

Description

Overview At Comprehensive Cancer Centers of Nevada (CCCN) a distinguished team of doctors, researchers, nurses, and healthcare professionals have provided patients with groundbreaking treatments on the healing edge of medicine for over 50 years. Our team provides the most effective treatments, both existing and emerging, to diagnose and successfully treat cancer and blood disorders. We support this goal with state-of-the-art facilities across Southern Nevada, all of which integrate the latest diagnostic, therapeutic, and research capabilities. CCCN is dedicated to patient-centered care, advancing innovation, discovery, and improving outcomes. Motivated, caring professionals are encouraged to join us. Career Opportunity: Comprehensive Cancer Centers of Nevada is seeking a full-time, on-site Contact Center Care Coordinator - Referrals in the Henderson area. In this position, you will work in a fast-paced, high-volume oncology practice with some of the best physicians in their fields while providing care to patients in a successful healthcare organization. SCOPE: Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards, and US Oncology’s Shared Values. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: Provides and explains paperwork for the patient to complete before the examination. Collects, proofs for completeness, and scans/files patient forms. Updates demographics and insurance information in the Collects co-pays and balances; provides Answers phone calls in a prompt, courteous, professional manner. Screens, and responds to routine questions via phone, electronic communications, or face-to-face contact, routes to appropriate personnel or takes thorough messages. Pages clinic personnel as Communicates messages in an accurate and timely manner according to Records patient cancellations and missed Reschedules Notifies appropriate staff of the cancellation and makes notes in the patient Schedule outside consults/procedures ordered by a physician. Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning. Maintains a legible supply of forms and appropriate office supplies required for daily activities. Adheres to confidentiality, state, federal, and HIPPA (Health Insurance Portability and Accountability Act) laws and guidelines regarding patient records. Schedules all CT (CAT) scans, and PET (Positron Emission Tomography) scans, once approved by insurance. Maintains the chart message and anything that is in the queue. Scans and copies of updated insurance cards. Other duties as requested. Qualifications MINIMUM QUALIFICATIONS: High school diploma or equivalent At least eighteen (18) months of front medical office receptionist experience with insurance forms and scheduling software is required. Knowledge of this practice’s personnel, daily routines, and scheduling is a plus. Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) is Must complete required e-learning courses within 90 days of occupying the position. Demonstrates adaptability: Handles Day to day work challenges confidently; is willing and able to adjust to multiple demands and shifting priorities; demonstrates flexibility. Shows work commitment: Sets high standards of performance and works efficiently to Commits to quality: Emphasizes the need to deliver quality products and/or services. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range. WORK ENVIRONMENT: The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites. Successful candidates will thrive in a fast-paced, rapidly changing environment and have a passion for caring for their patients. Ready For Your Next Career Challenge? We’d Love to Hear from You! If you possess the above qualifications and a desire to make a difference, we invite you to submit your resume and apply. In addition to a great career opportunity, we offer excellent benefits, a team environment, professional development, and the chance to be part of a nationwide network dedicated to fighting the war against cancer. To apply please click on the “Apply” link. The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. This employer participates in E-Verify.

Responsibilities

This role involves professionally greeting patients, managing high-volume incoming calls, screening inquiries, and directing them to appropriate personnel while relaying messages between patients and clinical staff. Essential duties include collecting and scanning patient paperwork, updating records, collecting co-pays, and scheduling external procedures like CT and PET scans.